AI Security CSM: Automation & SOC Orchestration

D3 Security; Canada; Remote; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaboration with innovative teams

Job summary

A cybersecurity technology firm is seeking a Technical Customer Success Manager in Canada to drive customer engagement and ensure effective deployment of their AI-driven automation platform. Candidates should have over 5 years of experience in SaaS roles with strong relationship-building and problem-solving skills. The role offers competitive compensation and the chance to work with cutting-edge cybersecurity technologies.

Qualifications

• 5+ years in SaaS Customer Success or Technical Account Management.
• Proven success in driving adoption and renewals.
• Familiarity with SOC operations and cybersecurity automation tools.

Responsibilities

• Lead customers through deployment and integration of SOAR solutions.
• Build relationships with stakeholders from SOC analysts to CISOs.
• Investigate and resolve technical issues.
• Conduct regular strategic reviews with clients.

Skills

Relationship-building

Communication

Problem-solving

Technical troubleshooting

Tools

CRM Tools

SQL

Python

JSON

Job description

A cybersecurity technology firm is seeking a Technical Customer Success Manager in Canada to drive customer engagement and ensure effective deployment of their AI-driven automation platform. Candidates should have over 5 years of experience in SaaS roles with strong relationship-building and problem-solving skills. The role offers competitive compensation and the chance to work with cutting-edge cybersecurity technologies.