Agent, Customer Service

Canadian North; Northwest Territories; On-site; CAD 88,166,000 - 90,922,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Discounted travel

Free travel passes

Career growth opportunities

Northern Living Allowance

Job summary

Canadian North is seeking a Customer Service Agent to ensure top-level passenger service, handling check-ins, baggage, and general inquiries. The role reports to the Regional Manager, YZF, and offers a starting pay rate of $21.50 per hour under the UNIFOR Collective Agreement, plus a Northern Living Allowance and a language premium for bilingual staff.

Successful candidates will handle reservations, fares, and travel information, while supporting passengers with mobility needs and maintaining

Qualifications

• High school diploma or equivalent related experience.
• One (1) year of previous experience.
• Possess a working knowledge of Sabre System.
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
• Bilingual in English/French or English/Inuktut.

Responsibilities

• Process passengers.
• Make reservations.
• Compute fares.
• Disseminate information.
• Respond to travel agency inquiries.
• Assist passengers with mobility and special needs.
• Issue tickets and process sales reports for deposit.
• Maintain records as required.
• Record flight arrival and departure times.
• Conduct radio communications with the aircraft.

Skills

Sabre System

Microsoft Office

Bilingual English/French or English/In

Education

High school diploma or equivalent

Tools

Sabre System

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Travel privileges with Canadian North after 6 months of continuous employment
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About this position

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience.

Northern Living Allowance: the successful candidate will also receive a Northern Living Allowance of $7.69 CAD per hour.

Language Premium: Candidates who are fluently bilingual and able to serve our beneficiaries in their traditional Inuit languages receive a premium of $2.00 per hour.

Reporting to: Regional Manager, YZF

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers;
• Make reservations;
• Compute fares;
• Disseminate information;
• Respond to travel agency inquiries;
• Assist passengers with mobility and special needs;
• Issue tickets and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Staff Travel and employee travel both business and pleasure;
• Maintain records as required;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc., would not be required to load plane;
• Perform other duties and functions related to the foregoing;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• One (1) year of previous experience
• Possess a working knowledge of Sabre System;
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
• Bilingual in English/French or English/Inuktut;
• Possess a knowledge of passenger check-in and baggage handling;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Works well in team environment;
• Experience in handling passengers with mobility needs;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Inuvik, NT.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.

Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized 914) days prior to the effective date.