Ticket Agent

Air Inuit Ltd.; Kuujjuaq (Land); On-site; CAD 36,000 - 60,000; Full time

Benefits offered by this job

RRSP plan

Comprehensive insurance (medical, life

Flight privileges

Job summary

Air Inuit Ltd. is seeking a proactive Passenger Service Agent to support safe, efficient operations. You will check-in passengers, handle baggage, prepare tickets and manifests, and transmit documents to dispatch and stations.

Role requires basic Office skills, a willingness to learn check-in systems, and the ability to travel occasionally for training or rotations. Flexibility for evenings, nights and weekends is expected.

Qualifications

• High school diploma or equivalent work experience.
• Basic knowledge of Office software (Word, Excel, Outlook).
• Ability to learn passenger check-in programs.

Responsibilities

• Check-in passengers and assist with baggage handling and screening.
• Prepare flight documents, tickets, and manifests.
• Transmit flight documents to dispatch and other stations as required.
• Perform administrative tasks to ensure smooth operations.
• Support day-to-day operations and assist the team as needed.

Skills

Customer service

Multilingual

Office software

Check-in systems

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you\'re driven by purpose and motivated by challenge, your journey starts here.

About Us

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have sailed through some of the world’s most challenging skies, 24 hours a day, 365 days a year. From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

Role Overview

The role supports safe and efficient passenger service and flight operations by checking in passengers, handling and screening baggage, preparing tickets, manifests, and other flight documentation, and transmitting required documents to dispatch and other stations. The incumbent also completes administrative tasks and provides flexible operational support to help ensure reliable day-to-day service.

THE ROLE IN DEPTH

• Check-in passengers and proceed with the baggage handling as well as screening of cabin baggage;
• Prepare flight, check-in, ticket and manifest documents;
• Transmit the flight documents to dispatch in addition to other stations;
• Perform certain administrative work;
• All other duties deemed necessary by the company in order to ensure the effectiveness of the operation.

What Sets You Apart

• High school diploma or equivalent work experience;
• Basic knowledge of Office software such as Word, Excel, Outlook;
• The capacity to learn passenger check-in programs;
• Hold of a valid driving licence;
• Ability to communicate in at least 2 of the following languages: Inuktitut, French, English;
• Good communication skills in both speaking and writing;
• The capacity to offer an excellent customer service;
• Punctual and reliable;
• Available to travel occasionally for training;
• Available to work evenings, nights and weekends;
• If the position is not filled locally, the candidate will be considered as having no specific base.

Compensation

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Rotational position: 15 days of work followed by 13 days off.
• If the position is not filled locally: Air transportation from Montreal, accommodation and a stipend are provided by the company for each rotation.

Benefits Offered

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted. Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.