Agent, Station

Canadian North; Villiage of Fort Simpson; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Medical & dental

Retirement plan

Travel privileges

Career growth

Job summary

Canadian North is seeking a Station Agent in Fort Simpson, NT to load/offload cargo and passenger baggage, check in and board passengers, and manage arrivals/departures with accuracy. You will handle paperwork, communicate with customers, and process cargo and ticket payments, all per UNIFOR terms.

Starting pay is CAD 21.50 per hour with a Northern Living Allowance of CAD 9.13 per hour and a language premium of CAD 2.00 per hour for Inuktut speakers.

Qualifications

• Must have completed grade 10 or have equivalent job experience in warehouse or customer service.
• Demonstrated customer service skills.
• Ability to obtain a dangerous goods handling certificate.
• Ability to obtain an AVOP.
• Inuktitut language ability is a definite asset.

Responsibilities

• Maintain records and disseminate information.
• Record flight arrival and departure times.
• Conduct radio communications with the aircraft.
• Process weight and balance and load control data.
• Process shipment and reception of all cargo.
• Handle all cargo.
• Provide services to the aircraft on the ground as required.
• Perform all warehouse related duties.
• Perform commissary duties.
• Assist with reconfiguration of aircraft as required.
• Assist passengers with mobility and special needs.
• Assist with claims for damaged or missing goods.
• Process passengers and baggage.
• Make reservations and compute fares.
• Issue tickets/airway bills and process sales reports for deposit.
• Assemble, control and transmit reservations and passenger data.
• Administer Interline and employee travel both business and pleasure.
• Other duties as assigned.

Skills

Customer service

Dangerous goods handling

AVOP

Inuktitut asset

Education

Grade 10

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About this position

The Station Agent loads and offloads cargo and passenger bags, checks in and boards passengers, handles arrival and departure times, completes paperwork, conducts email and telephone communication with internal and external customers, and processes payments for cargo and tickets.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 CAD per hour as per the UNIFOR Collective Agreement. The successful candidate will also receive a Northern Living Allowance of $9.13 CAD per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 CAD per hour.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Maintain records as required and disseminate information;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Process shipment and reception of all cargo;
• Handle all cargo;
• Provide services to the aircraft on the ground as required;
• Perform all warehouse related duties;
• Perform commissary duties;
• Assist with reconfiguration of aircraft as required;
• Assist passengers with mobility and special needs;
• Assist with claims for damaged or missing goods;
• Process passengers and baggage;
• Make reservations and compute fares;
• Issue tickets/airway bills and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Interline and employee travel both business and pleasure;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc;
• Demonstrated customer service skills;
• Ability to obtain a dangerous goods handling certificate;
• Ability to obtain an Airside Vehicle Operators Permit (AVOP);
• Ability to communicate in Inuktitut a definite asset;

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Fort Simpson, NT

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues, but you are responsible for the shifts that you are scheduled.