Bilingual Arctic Flight Customer Service Agent

Canadian North; Northwest Territories; On-site; CAD 88,166,000 - 90,922,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Discounted travel

Free travel passes

Career growth opportunities

Northern Living Allowance

Job summary

Canadian North is seeking a Customer Service Agent to ensure top-level passenger service, handling check-ins, baggage, and general inquiries. The role reports to the Regional Manager, YZF, and offers a starting pay rate of $21.50 per hour under the UNIFOR Collective Agreement, plus a Northern Living Allowance and a language premium for bilingual staff.

Successful candidates will handle reservations, fares, and travel information, while supporting passengers with mobility needs and maintaining

Qualifications

• High school diploma or equivalent related experience.
• One (1) year of previous experience.
• Possess a working knowledge of Sabre System.
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
• Bilingual in English/French or English/Inuktut.

Responsibilities

• Process passengers.
• Make reservations.
• Compute fares.
• Disseminate information.
• Respond to travel agency inquiries.
• Assist passengers with mobility and special needs.
• Issue tickets and process sales reports for deposit.
• Maintain records as required.
• Record flight arrival and departure times.
• Conduct radio communications with the aircraft.

Skills

Sabre System

Microsoft Office

Bilingual English/French or English/In

Education

High school diploma or equivalent

Tools

Sabre System

Job description

Canadian North is seeking a Customer Service Agent to ensure top-level passenger service, handling check-ins, baggage, and general inquiries. The role reports to the Regional Manager, YZF, and offers a starting pay rate of $21.50 per hour under the UNIFOR Collective Agreement, plus a Northern Living Allowance and a language premium for bilingual staff.

Successful candidates will handle reservations, fares, and travel information, while supporting passengers with mobility needs and maintaining