Agent, Cargo

Canadian North; Iqaluit; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Biweekly vacation pay

Paid personal time off

Health insurance

Job summary

Canadian North is seeking a Customer Service role focused on Cargo operations in Iqaluit, NU. You will assist customers with processing and collecting cargo, maintain records, and manage shipment data with attention to accuracy and safety.

The position offers a 3 weeks on, 3 weeks off schedule, with 12-hour days, and rotational travel support for non-local staff. Starting pay is CAD 21.50 per hour with potential overtime.

Qualifications

• Minimum high school diploma or equivalent with related work experience.
• Experience in cargo or ramp operations is an asset.
• Ability to obtain and maintain a dangerous goods certificate.

Responsibilities

• Assist customers with processing and pickup of cargo packages.
• Maintain records and report flight arrival/departure times.
• Process shipment data, issue airway bills, and prepare reports.

Skills

Strong communication

Organizational skills

Interpersonal skills

Multi-tasking

Inuktut language (asset)

Radio/airline operations knowledge (资产

Education

High School diploma or equivalent

Tools

Cargo computer program

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Biweekly vacation pay
• Paid personal time off
• Extended health, dental, and life insurance
• Short- & long-term disability coverage
• Retirement savings plan
• Travel privileges with Canadian North and 100+ partner airlines
• Cargo shipping privileges
• Country Foods Shipment Discount

Greenshield+ Employee Assistance Plan

Discounts for phone plans, fitness memberships, auto insurance, hotel stays, and much more!

About the position

To preform customer service in relation to Cargo operations. Assist customers with processing and picking up with cargo packages.

Schedule: 3 weeks on, 3 weeks off, 12-hour days, 7 days a week. Your three weeks "on" will be based in Iqaluit, NU. Rotational travel assistance and accommodations are provided for those outside of Iqaluit.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 CAD per hour as per the UNIFOR Collective Agreement with the opportunity to earn overtime. Candidates located in Iqaluit will also receive a Northern Living Allowance of $18,500.00 CAD per year.

Please note this is a temporary position ending approximately April 30, 2027

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Comply with Company and MOT Standards and Regulations;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform other duties and functions related to the foregoing;
• Cargo reservations create reservations and compute fares for customers;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience
• One (1) year of previous experience
• Previous accounting experience considered an asset;
• Knowledge and experience, preferably in cargo/ramp operations, considered an asset;
• Knowledge of Canadian North’s Cargo computer program;
• Knowledge of Canadian North Cargo and Ramp procedures manual;
• Operational knowledge of company aircraft handling;
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
• Demonstrated strong communication, organizational, & interpersonal skills;
• Ability to accomplish multiple tasks in high pressure, high volume environment;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.