Agency Support Agent (Brossard)

Iaawg; Brossard; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

On-site work premium

Flexible group insurance plans

Competitive pension plan

Employee share purchase plan

Vacation and wellness days

Telemedicine services

Employee and family assistance program

Annual bonus

Discounts on iA products

Job summary

iA Financial Group in Brossard is seeking an Agency Support Agent to help the sales force and clients with professional service. You will handle onboarding, orientation, integration, and offboarding of advisors, and support the Agency Director with coordination and reporting.

The role requires French language proficiency and strong English skills, with a dynamic, on-site work environment and a 35-hour work week. Competitive benefits and professional development are offered.

Qualifications

• Experience in administration, office support, or related field.
• Full professional proficiency in French (spoken and written).
• Advanced level of English required for daily interaction with internal and external partners.

Responsibilities

• Welcoming and assisting clients and sales force, in person and by phone, with professional service.
• Maintain effective communication with sales force and support centre; direct requests to specialists.

Skills

Customer service

Communication

Autonomy

Detail orientation

Tools

MS Office

Job description

## **Job Description**## Agency Support Agent (Brossard) ## Build the Future with Us Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose purpose is to help clients feel confident and secure about their future?As an **Agency Support Agent (Brossard)**, you will play a key role in the smooth operation of Career Agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement. ## What You Will Accomplish With Us As an **Agency Support Agent (Brossard)**, you will be at the heart of the Career Agency mission. Your main responsibilities will include:* Welcoming and assisting clients and members of the sales force, both in person and by phone, while delivering professional and courteous service* Maintaining effective communication and collaboration with the sales force and the Career Support and Services Centre, and directing requests to the appropriate specialists when needed* Providing administrative and operational support to the sales force, including contract onboarding, orientation, integration, and offboarding of advisors* Supporting the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes* Contributing positively to agency operations by helping manage office facilities, mail, office supplies, and documenting processes and procedures related to agency activities ## What Will Help You Succeed in This Role We are looking for someone who:* Is recognized for outstanding customer service skills and the ability to understand the needs of both clients and the sales force* Demonstrates strong communication and interpersonal skills* Has a proactive attitude, strong motivation, and a positive team spirit* Is autonomous, detail-oriented, and highly adaptable in a changing environ* ment* Has relevant experience in administration, office support, or a related field* Has **full professional proficiency** in French (spoken and written)* Has an **advanced level of English**, as this position requires **regular interaction** with English-speaking internal and external partners as part of daily responsibilities ## Why You'll Love Working With Us * A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference* A healthy, safe, equitable, and inclusive workplace that fosters collaboration and respect* An on-site position at the center of agency operations, with a stable 35-hour work week from Monday to Friday* Tailored training to support your integration and professional development* Competitive benefits, including an on-site work premium, flexible group insurance plans, a competitive pension plan, employee share purchase plan, vacation and wellness/personal development days, telemedicine services, employee and family assistance program, annual bonus, discounts on iA products, and much more ## Apply Now and Take the Lead in Your Career Join us and grow your career where your talent truly matters. ## Not Sure You Meet Every Requirement? At iA, we believe in potential and value diverse backgrounds and experiences. If this opportunity inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we would love to get to know you.## **Location(s)**Brossard / 210-2000 de l'Éclipse## **Other Possible Location(s)**## ## **Company**iA Financial Group## **Posting End Date**2026-10-18