Afternoon Public Area Attendant

Great Wolf Lodge; Niagara Falls; On-site; CAD 32,000 - 42,000; Full time

Job summary

Great Wolf Lodge Niagara Falls is seeking a Public Area Attendant to maintain cleanliness and organization of lodge public areas while delivering exceptional guest service. The role supports a welcoming, safe, and comfortable environment for families visiting Canada’s largest indoor water park resort.

You will follow Kaizen processes, perform daily cleaning tasks, and ensure all touchpoints, restrooms, and entrances are spotless.

Qualifications

• Must be able to work in a fast-paced hospitality environment.
• Demonstrated ability to deliver exceptional guest service.
• Strong attention to cleanliness and sanitation practices.

Responsibilities

• Maintain cleanliness and organization of lodge public areas.
• Greet guests and deliver courteous service.
• Follow Kaizen procedures for daily duties and upkeep.
• Disinfect touchpoints and restrooms to ensure guest safety.
• Keep cleaning tools and areas in pristine condition.

Skills

Teamwork

Guest service

Cleanliness

Kaizen processes

Tools

HotSOS

Job description

Great Wolf Lodge , Niagara Falls is Canada's largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It's a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other's backgrounds and making ourselves accessible to all members that need our support.

The Public Area Attendant maintains cleanliness and organization of lodge public areas while delivering exceptional customer service to guests.

Team

• Willingness to accept the most effective role.
• Complete daily duties following Kaizen processes and procedures.
• Continuously straighten, clean, and disinfect public areas, restrooms, touchpoints, and entrances.
• Remove fingerprints and smudges from internal windows and doorways.
• Vacuum and dust floors, furniture, windowsills, tables, chairs, and artwork.
• Clean and maintain elevators, including walls, glass, carpets, and tracks.
• Empty waste and recycling receptacles in designated areas.
• Clean Pack Member restrooms, Pack rooms, Admin, HR, and Sales offices.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Deliver guest requests to rooms promptly.
• Disinfect all touchpoints to ensure guest safety.
• Consistently provide exceptional service.
• Follow HotSOS guidelines.
• Communicate with guests in a professional and friendly manner.
• Protecting company assets by adhering to policies and procedures.
• Maintain all tools (vacuums, brooms, carts, etc.) in excellent condition.
• Knowledgeable in housekeeping practices, including sanitation, laundry operations, and guest service.
• Promote team spirit and collaborate effectively to achieve goals.
• Committed to exceeding quality standards and delivering high-caliber products and services.

Physical Requirements

• Capable of walking, standing, crawling, bending, stretching, twisting, and climbing for the duration of your shift.
• Capable of kneeling, crouching, lifting up to and including above your head, and repetitive movements.
• Dexterity of the hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Lifting up to 30lbs
• Occasionally lifting above the head.
• Ability to hear for communication with guests, has spatial perception.
• Visual acuity to see near and far.
• Capable of working in a hot and humid environment
• Climbing up to 4 flights of stairs.
• Working with cleaning supplies containing chemicals.
• Working at a fast pace.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.