Room Attendant

Great Wolf Lodge; Niagara Falls; On-site; CAD 28,000 - 36,000; Full time

Job summary

Great Wolf Lodge, Niagara Falls, Canada’s largest family indoor water park resort, is seeking a Room Attendant to clean guest suites and provide friendly service in a fast-paced environment.

Your duties include following management procedures, using provided chemicals safely, maintaining a stocked cart, and ensuring rooms meet cleanliness standards while upholding safety protocols and brand standards.

Qualifications

• Police clearance required for new hires.

Responsibilities

• Clean guest suites within allotted time using procedures and chemicals provided by management.
• Maintain a clean, organized cart with supplies and report maintenance issues promptly.
• Assist guests professionally, ensuring disinfected guest areas throughout shifts.
• Follow safety protocols for lifting, bending, and equipment use.

Job description

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

The Room Attendant cleans guest suites in an allotted time period, while providing exceptional customer service, using the proper procedures and chemicals provided by management.

Team

• Willingness to accept the most effective role.
• Independently clean all room types following Kaizen processes.
• Perform tasks including making beds, dusting, vacuuming, cleaning bathrooms, replacing supplies, and cleaning windows, mirrors, and patios.
• Use chemicals safely, following instructions and safety data sheets.
• Follow safety protocols, including bending, lifting, equipment use, and protection against bloodborne pathogens.
• Maintain and restock a clean, organized cart with sufficient supplies.
• Report maintenance issues promptly.
• Conserve energy by closing shades and adjusting HVAC in unoccupied rooms.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Document and secure lost and found items.
• Assist House person, including delivering guest requests and pick up of used guest items.
• Ensure all guest areas are disinfected regularly throughout shift.
• Responsible for following HotSOS guidelines.
• Communicate with guests in a professional and friendly manner.
• Protecting company assets by adhering to policies and procedures.
• Familiar with housekeeping including sanitation, laundry operations, and guest service.

Physical Requirements

• Capable of walking, standing, crawling, bending, stretching, twisting, and climbing for the duration of your shift.
• Capable of kneeling, crouching, lifting up to and including above your head, and repetitive movements.
• Dexterity of the hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Lifting up to 25lbs.
• Pushing, pulling and turning heavy carts, up to 50lbs.
• Making a bed, including bunk beds by climbing a ladder, getting on to the bed.
• Climbing up to 4 flights of stairs.
• Working at a fast pace.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.