Waterpark Attendant

Great Wolf Lodge; Niagara Falls; On-site; CAD 21,000 - 26,000; Full time

Job summary

Great Wolf Lodge Niagara Falls is seeking a Water Park Attendant to deliver exceptional guest service and uphold safety standards in a dynamic indoor water park environment.

You will monitor guest activity, enforce rules, and collaborate with teams to ensure a fun, safe experience for up to 1,400 guests daily. Requires current First Aid/CPR certification and a positive, team-oriented attitude.

Qualifications

• Current Standard First Aid & CPR Level C or Emergency First Aid & CPR Level B.
• Excellent guest service skills and a bubbly attitude.
• Ability to work in a hot, humid waterpark environment.

Responsibilities

• Greet and assist guests with a friendly, professional demeanor.
• Supervise guests during park hours and events to ensure safety.
• Enforce park rules and apply appropriate disciplinary actions when needed.
• Collaborate with other departments to maintain a clean, safe environment.
• Maintain visibility and protect company assets by following policies.

Skills

Guest service

Safety awareness

Team collaboration

Job description

Great Wolf Lodge , Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

The Waterpark Attendant is responsible for delivering exceptional service that not only meets but exceeds guest expectations, fostering positive and productive relationships both within the team and with guests. This position is integral to ensuring the life, safety and well-being of all guests, both in and around the water, by adhering to established rules, regulations, and procedures. Additionally, the Water Park Attendant helps maintain a welcoming atmosphere, enhancing the parks public image and contributing to a fun, safe experience for all.

Team

• Willingness to accept the most effective role.
• Advises aquatics management of unsafe and unsanitary conditions.
• Assists other departments as needed.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Supervise and provide vigilant surveillance of guests throughout waterpark hours and special events, ensuring safety at all times.
• Possess general knowledge of the activity pools and flume attractions.
• Assist guests in a polite and expedient manner.
• Engage with an average of 1,400 guests daily, “living the Brand” and delivering a professional, courteous experience on a one-on-one basis.
• Enforce rules and regulations effectively, applying appropriate disciplinary actions when necessary.
• Communicate with guests in a professional and friendly manner.
• Protecting company assets by adhering to policies and procedures.
• Possess current certifications of Standard First Aid & CPR Level C or Emergency First Aid & CPR Level B.
• Brings a contagious sense of enthusiasm and a bubbly attitude to every interaction.
• Demonstrates perfect attendance and reliability, consistently handling high levels of responsibility with ease.
• Fosters team spirit and works collaboratively with Pack Members to achieve shared goals and ensure a seamless guest experience.

Physical Requirements

• Walking and standing in water for long periods of time, up to 8 hours at a time.
• Working in a hot, humid, chlorinated, noisy environment.
• Climbing multiple flights of stairs, up to 90 steps at a time.
• Repeated bending, twisting, reaching, pushing and/or pulling to dispatch tubes down the slide of up to 4 guests.
• Physical dexterity of hands and arms.
• Visual acuity to red height chart and see distances.
• Lifting up to 50lbs.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.