Lifeguard

Great Wolf Lodge; Niagara Falls; On-site; CAD 42,981,000 - 60,339,000; Full time

Job summary

Great Wolf Lodge in Niagara Falls is seeking a Lifeguard 2 to ensure guest safety and deliver exceptional service throughout the waterpark. You will monitor activity, enforce rules, and maintain a welcoming environment for families in a high-volume setting.

Must hold current Lifeguard certifications (National Lifeguard, First Aid & CPR Level C) and related training (ELLIS & Associates, HCP-CPR/Oxygen/AED). Age requirement is 15+, with physical ability to work in a humid, chlorinated space.

Qualifications

• Must hold current lifeguard certifications including National Lifeguard and First Aid & CPR Level C.
• Certification in ELLIS & Associates and HCP-CPR/Oxygen/AED is required or preferred.
• At least 15 years old to qualify for the position.

Responsibilities

• Ensure guest safety by monitoring swimmers and enforcing waterpark rules.
• Greet and assist guests in a professional and friendly manner.
• Provide outstanding service while maintaining a high level of professionalism.
• Maintain a clean, safe, and orderly waterpark area and report unsafe conditions.
• Coordinate with aquatics management to address safety concerns and incidents.

Skills

First Aid & CPR Level C

National Lifeguard

ELLIS & Associates Certification

HCP-CPR/Oxygen/AED

Customer service

Safety awareness

Job description

Great Wolf Lodge , Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

The Lifeguard 2 is responsible for delivering service that exceeds guest expectations while fostering positive, productive relationships within the organization and with guests. This role ensures the safety of all guests in and out of the water by enforcing established rules and procedures, while maintaining a professional and welcoming public image.

Team

• Willingness to accept the most effective role.
• Advise aquatics management of unsafe and unsanitary conditions.
• Perform daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
• Always maintain a professional atmosphere in the Waterpark area.
• Assist other departments as needed.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Oversees and monitors swimmers and guests throughout park hours and special events to ensure safety and compliance.
• Delivers outstanding service during every guest interaction, maintaining a high level of professionalism.
• Enforces waterpark rules and regulations to ensure a safe and enjoyable experience for all.
• Possesses comprehensive knowledge of activity pools and flume attractions to assist guests effectively.
• Engages with an average of 1,400 guests daily, offering one‑on‑one communication in a professional and courteous manner.
• Provides exceptional customer service by assisting guests promptly and respectfully.
• Demonstrates expertise in delivering expert care, sensitivity, and efficient service to all guests.
• Communicate with guests in a professional and friendly manner.
• Protecting company assets by adhering to policies and procedures.
• Hold valid certifications in Standard First Aid & CPR Level C.
• Maintain a current National Lifeguard certification (valid for 2 years), ELLIS & Associates certification (valid for 1 year), and HCP-CPR/Oxygen/AED Training.
• Must be at least 15 years old.
• Demonstrate the ability to manage significant responsibilities with reliability.
• Committed to exceeding guest expectations by delivering exceptional service.

Physical Requirements

• Capable of working in a hot, humid, and chlorinated environment and standing for lengthy periods of time.
• Climbing multiple flights of stairs, up to 90 steps at a time.
• Able to maintain fitness requirements for certifications and licenses and hold awards.
• Capable of bending, twisting, walking, climbing, pushing, pulling, reaching, crouching/squatting and jumping, for the duration of your shift.
• Physical strength to lift adult body weight in emergency, if needed.
• Physical dexterity of hands and arms.
• Visual acuity to read height chart and see distances.
• Ability to lift above head height if necessary.
• Capable of lifting up to 50lbs.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.