Front Desk Agent - Mountaineer Lodge

Vantage Hotels; Lake Louise; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Housing available

Benefits

Staff events and activities

Career training and development

Job summary

The Mountaineer Lodge in a small Canadian community offers a friendly, professional workplace with growth opportunities. You will represent the hotel to guests, handling check-in/check-out, reservations, and guest services with strong attention to detail and communication.

Responsibilities include promoting hotel amenities, coordinating with housekeeping, and providing local guidance. A flexible schedule is required; housing is available and prior hotel experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Ability to learn and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Willing to work a flexible schedule, including weekends and holidays.
• A team player willing to help colleagues in other departments when needed
• Reliable and punctual
• Willing and able to live and work in a small community.

Responsibilities

• Greet guests and ensure a smooth check-in.
• Process guest check-outs and handle charges.
• Take same day and future reservations; manage inventory and guest information.
• Promote hotel amenities and maintain guest privacy.
• Coordinate with housekeeping and maintenance for room status.
• Handle guest complaints and escalate when needed.
• Maintain neat workspace and communicate with departments.
• Follow safety and security guidelines; monitor lobby area.

Skills

Customer service

Communication skills

Cash handling

Credit policies

Guest privacy

Safety procedures

Flexibility

Team player

Punctuality

Education

High school diploma or equivalent preferred

Job description

• Must have legal work status in Canada. No LMIA available
• housing available
• benefits
• staff events and activities
• opportunity for career training and development

The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs

Position Overview:

You will represent the hotel to the guest throughout their stay. This will include working with all hotel personnel to help ensure every guest experiences personalized customer care. Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience.

Key Responsibilities:

Guest Check-in and Check out.

• Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process.
• Knows room locations, types of rooms available, and room rates.
• Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

Reservations

• Takes same day reservations, future reservations and cancellations through phone, in person and online.
• Maintains an inventory of vacancies, reservations and room assignments.
• Ensure accuracy of guest information, preferences, and special requests in the reservation system

Guest Services/Promotions

• Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
• Maintains customers’ privacy.
• Maintains a high level of professional interactions, appearance and demeanour.
• Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions.

Front Desk Operations/Administration

• Keep a neat and clean work area.
• Communicate key information to relevant departments.
• Process guest payments accurately
• Handle guest complaints and ensure appropriate resolution. Escalate as needed.

Collaboration /teamwork

• Reports any unusual occurrences or requests to the manager or assistant manager.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division
• Manages and resolves all guest complaints in a professional and courteous manner.

Security and Safety

• Follow all hotel guidelines for safety and security of guests and staff
• Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

Qualifications and Skills:

• High school diploma or equivalent preferred.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Ability to learn and adhere to proper credit, check cashing, and cash handling policies

and procedures. Able to properly secure guest information.

• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Willing to work a flexible schedule, including weekends and holidays.
• A team player willing to help colleagues in other departments when needed
• Reliable and punctual
• Willing and able to live and work in a small community.

Working Conditions:

• Standing and your feet 4- 8 hours per day,
• Sometimes dealing with difficult customers and unexpected interactions
• Fast pace high stress environment sometimes
• There will be morning, afternoon and night shifts. Schedule will also involve working weekends and holidays