Aftermarket Parts Coordinator (On-site)

Sherwood Electromotion; Vaughan; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Profit sharing

Full extended benefits

Referral program

Professional development

Job summary

Sherwood Electromotion Inc. in Vaughan, Ontario is seeking an Aftermarket Parts Coordinator to manage RFQs, quotes, and orders, coordinating with Engineering and Procurement for pricing and delivery.

You will maintain customer data, process inquiries, and collaborate with multiple departments to ensure accurate orders and on-time fulfillment. The role offers a structured workflow from RFQ processing to invoicing, with opportunities for professional development in a technical, innovative

Qualifications

• Proven experience in an industrial environment is required.
• Strong written and oral English communication.
• Ability to prioritize workload and multitask with accuracy.

Responsibilities

• Evaluate the company’s position in rail/transit parts supply and provide feedback to management.
• Maintain and update customer information in the system.
• Develop strategies to expand market presence.
• Evaluate suppliers and source new ones for parts.
• Process customer inquiries for parts and prepare timely quotes.
• Coordinate with Procurement to ensure pricing and delivery data in Scheduler.

Skills

Strong English communication

Industrial experience

Team leadership

Multitasking and prioritization

CRM software

Education

Electromechanical technology background

Tools

Microsoft Office

Scheduler system

Job description

• Competitive Salary based on skills and experience.
• Stable company celebrating 50 years milestone.
• Collaborative and supportive team culture.
• Profit sharing for employees after the probationary period.
• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)
• Referral Program bonus up to $1500.00
• Opportunities for professional development within a technical and innovative environment

What we offer:

• Competitive Salary based on skills and experience.
• Stable company celebrating 50 years milestone.
• Collaborative and supportive team culture.
• Profit sharing for employees after the probationary period.
• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)
• Referral Program bonus up to $1500.00
• Opportunities for professional development within a technical and innovative environment

Annual Salary:

$50,000 - $55,000

Job Location

Highway 7 and Jane area. Less than 10 minutes walk from Vaughn Metropolitan Center TTC Subway station.

The Aftermarket Parts Coordinator follows a structured workflow to manage customer inquiries, quotes, and orders effectively. This process includes steps such as receiving RFQs, processing quotes, coordinating with Engineering and Procurement for pricing and availability, ensuring customer information is registered in the system, and following up with prospects. The flow also outlines steps for obtaining approvals, confirming orders, and collaborating with other departments to ensure seamless order fulfillment, from PO processing to parts shipment and invoicing.

Duties & Responsibilities:

• Evaluate the company’s position in the rail/transit parts supply market and provide feedback to top management.
• Maintain and update customer information in the system.
• Develop strategies to expand market presence.
• Evaluate existing suppliers and source new ones for parts.
• Review, assess, and process customer inquiries for parts.
• Collaborate daily with the Procurement Department to ensure accurate pricing and delivery data in the Scheduler system.
• Prepare and submit timely quotes in response to customer requests, following up on submitted quotes and assessing win/loss rates.
• Communicate effectively with customers and potential customers to generate interest in the company’s products and services.
• Process customer purchase orders for parts, coordinating with various departments to ensure order accuracy and timely delivery.
• Prepare necessary documentation for order fulfillment and monitor progress until completion.
• Create and distribute regular progress and statistical reports.
• Address customer concerns to enhance customer satisfaction levels.
• Review, process, and submit RFQ/RFP documentation as needed.
• Participate in customer service department activities and contribute to administrative tasks as assigned.

Qualifications & Requirements:

• Educational background and practical experience in electromechanical technology preferred.
• Knowledge of principles and applications of electrical rotating machines is an asset.
• Three to five years of work experience in a similar role within an industrial environment.
• Strong oral and written communication skills in English.
• Proficiency in Microsoft Office and other computer applications.
• Strong organizational and leadership abilities.
• Capacity to work independently or as part of a team.
• Ability to prioritize workload and multitask with accuracy.
• Experience with Online Rail Industry Supply System or Electronic Data Interchange is an asset.
• Familiarity with Microsoft or similar CRM software is an advantage.

Please visit our website for more information about our company. https://www.sherwoodelectromotion.com/