Bilingual Operations Coordinator

Altis Technology; Mississauga; On-site; CAD 33,000 - 35,000; Full time

Job summary

Altis Technology in Mississauga, ON is seeking a Bilingual Operations Coordinator to support order management, customer coordination, and day-to-day operations. This role focuses on accurate order processing, inventory visibility, and cross‑functional collaboration with sales, warehouse, and operations teams.

Ideal candidates have 2+ years in customer service or order management within a parts distribution environment, are fully bilingual in English and French, and can navigate inventory systems

Qualifications

• 2+ years in customer service or order management within parts distribution.
• Fully bilingual in English and French with strong written/spoken skills.
• Experience with order processing, inventory, pricing, returns, and distribution.
• Proficient with Microsoft Office and order processing systems.
• Ability to prioritize in a fast-paced environment and collaborate across teams.

Responsibilities

• Coordinate and process customer orders for accurate, timely fulfillment.
• Research parts availability, pricing, inventory levels, and shipping details.
• Manage product returns and resolve order discrepancies with internal teams.
• Communicate with customers and partners by phone and email with updates.
• Support efficient order processing and customer satisfaction across teams.
• Maintain records of transactions and identify process improvement opportunities.
• Apply industry knowledge to troubleshoot inquiries and support priorities.

Skills

Customer service

Order management

Inside sales support

Operations coordination

Bilingual English/French

Microsoft Office

Warehouse management systems

Inventory awareness

Tools

Warehouse management systems

Inventory software

Job description

Location: Mississauga, ON (Fully on-site)
Language: Fully bilingual in English and French, with strong written and verbal communication skills
Employment Type: Permanent, Full-Time
Compensation: $23.61$25.63/hour, plus benefits
Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

About the Opportunity

Are you someone who enjoys staying organized, solving problems, and keeping operations running smoothly? We're looking for a Bilingual Operations Coordinator to join an established Canadian organization specializing in automotive, heavy-duty vehicle, and industrial parts distribution. This is an exciting opportunity to put your industry knowledge to work while building your career in operations, order management, and customer coordination.

You'll play a key role in supporting day-to-day business operations, ensuring orders are processed accurately, product information is readily available, and customer requests are handled efficiently. Working closely with sales, warehouse, and operations teams, you'll help keep things moving in a fast-paced, collaborative environment where your knowledge of parts and distribution will make a real difference.

What's In It for You

Join an established, team-oriented organization where your industry experience, initiative, and problem-solving skills will be valued. You'll gain further exposure to inventory systems, supply chain operations, and business-to-business relationships while collaborating with knowledgeable professionals. This permanent opportunity offers benefits, a consistent weekday schedule, and opportunities to continue developing your skills.

Your Responsibilities

• You'll coordinate and process customer orders, ensuring accuracy, timely fulfillment, and clear communication throughout the process.


• You'll research parts availability, inventory levels, pricing, and shipping information using warehouse management systems.


• You'll manage product returns and coordinate with internal teams to resolve order discrepancies and customer concerns.


• You'll communicate with customers and business partners by phone and email, providing knowledgeable product information and timely updates.


• You'll collaborate with sales, warehouse, and operations teams to support efficient order processing and customer satisfaction.


• You'll maintain accurate records of transactions, order activity, and lost sales while identifying opportunities for process improvements.


• You'll apply your industry knowledge to troubleshoot inquiries, recommend appropriate solutions, and support evolving operational priorities.

Skills and Qualifications

• 2+ years of experience in customer service, order management, inside sales support, or operations coordination.


• Previous experience within automotive parts, heavy-duty vehicle parts, industrial equipment, or a related parts distribution environment is required.


• Fully bilingual in English and French, with strong written and spoken communication skills in both languages.


• Strong understanding of product orders, inventory availability, pricing, returns, and distribution processes.


• Excellent organizational, problem-solving, and communication skills, with the ability to manage competing priorities in a busy environment.


• Intermediate proficiency with Microsoft Office and experience using or quickly learning warehouse management, inventory, and order processing systems.


• A proactive, customer-focused approach with the ability to collaborate effectively with sales, warehouse, and operations teams.

Note from the Hiring Manager

\"We're looking for someone who understands the pace of the parts distribution industry and enjoys keeping things organized. You don't need to know every product we carry, but having a solid understanding of how orders, inventory, and customer requests work in this environment will help you hit the ground running. We value people who take initiative, ask questions, and enjoy working as part of a team.\"

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.