Afterhours Dispatcher & Scheduling Specialist

Guardteck Security; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

Guardteck Security in Burnaby, BC, is seeking a detail‑oriented Dispatcher to coordinate security operations across multiple sites. You will answer calls, route them to the right departments, schedule ad hoc shifts, and manage afterhours coverage, ensuring timely responses and clear communication with clients and staff.

Key duties include handling employee inquiries, processing shift changes, and supporting Dayforce/Tracktik systems while maintaining strong knowledge of site locations and

Qualifications

• Knowledge of Guardteck locations and company policies.
• Understanding of BC, Alberta and Ontario labour laws.
• Knowledge of security license regulations.

Responsibilities

• Answer calls from internal/external sources and route to appropriate departments.
• Schedule ad hoc and last-minute requests across teams.
• Oversee afterhours operations and coverage.
• Handle employee and client communications via calls and emails.
• Coordinate dispatching to sites and subcontractors as needed.

Skills

Excellent communication

Decision making

Multitasking

Planning & organization

Job description

Guardteck Security in Burnaby, BC, is seeking a detail‑oriented Dispatcher to coordinate security operations across multiple sites. You will answer calls, route them to the right departments, schedule ad hoc shifts, and manage afterhours coverage, ensuring timely responses and clear communication with clients and staff.

Key duties include handling employee inquiries, processing shift changes, and supporting Dayforce/Tracktik systems while maintaining strong knowledge of site locations and