Security Operations Center Operator (SOC)

Securiguard Services Ltd.; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

Securiguard Services Ltd. in Burnaby is seeking a Security Operations Center Operator to serve as the main contact for guards and after-hours dispatch. You will coordinate safety while supporting employees and dispatching resources to various sites.

The role emphasizes after-hours responsiveness, accurate data entry, and collaboration to meet KPIs. Strong English communication and a BC Security Worker Licence are required.

Qualifications

• Minimum 2 years in security operations.
• Experience in a SOC, dispatch, control centre, or monitoring environment.
• Valid BC Security Worker Licence.
• Strong written and verbal English communication.
• Ability to work independently with good judgment and attention to detail.
• Solid problem-solving and decision-making skills in urgent situations.
• Proficient with computers and data entry tools.
• Typing speed 40+ WPM or higher.

Responsibilities

• Act as the main contact for security guards and customer contact after hours.
• Schedule all after-hour requests.
• Dispatch mobile resources to sites as needed.
• Maintain records of Securiguard policies and procedures.
• Manage break relief for Securiguard sites.
• Ensure employees check in hourly or as required.
• Collaborate with team to meet KPIs and goals.
• Track ongoing issues and update clients and team on progress.

Skills

SOC operations

Dispatch experience

Security protocols

English communication

Independence

Problem solving

Data entry

Typing 40+ WPM

Education

BC Security Worker Licence

Tools

Microsoft Office

Job description

At our Burnaby Office, we are hiring for a Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.

What would you do:

• Act as the main point of contact for all security guards and customer contact after hours
• Schedules all after-hour requests
• Dispatch appropriate mobile resources to various sites
• Maintain database records of all Securiguard policies and procedures
• Manage break relief for Securiguard sites
• Ensure employees are checking in every hour or as required
• Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
• Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.

What You Bring:

• Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
• Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required.
• Valid BC Security Worker Licence.
• Strong written and verbal English communication skills.
• Ability to work independently with good judgment, situational awareness, and attention to detail.
• Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations.
• Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools.
• Ability to type 40+ WPM accurately.

What's In It for You

• Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect Empathy Accountability Courtesy & Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.