Advisor Onboarding Manager

Fidelity Canada; Toronto; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking an Advisor Onboarding Manager responsible for the seamless integration of new advisors onto the FCC platform. The role involves coordinating resources, managing onboarding progress, and supporting clients throughout the process. Ideal candidates will have excellent communication skills, a college degree, and a solid understanding of broker-dealer operations. The firm offers competitive compensation and a dynamic team-oriented environment.

Benefits

Flexible working arrangements

Comprehensive health benefits

Parental leave top-up

Generous time off policy

Extensive professional development opportunities

Qualifications

• Minimum of 3 years relevant experience in a similar role.
• Solid understanding of broker/dealer operations and technology platforms.

Responsibilities

• Manage all activities for onboarding new advisors to the FCC platform.
• Collaborate with internal departments to align resources for timely onboarding.
• Provide onsite support as required and maintain regular progress reports.

Skills

Customer service focus

Problem-solving

Attention to detail

Planning and project management

Education

College degree or equivalent work experience

Job description

Job Description

Advisor Onboarding Manager - Travel Required: Yes (20%)

Current work authorization for Canada is required for all openings.

You will be working on a hybrid working model as part of Fidelity’s dynamic working arrangement.

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada.

Job Description Summary:

Join our ambitious team at Fidelity Clearing Canada ULC as an Advisor Onboarding Manager, where you will manage all required activities to successfully onboard a new advisor or group of advisors to the FCC platform. You will collaborate with senior management, our Introducing Broker (IB) and Portfolio Manager (PM) clients, and incoming advisors.

As the main contact for FCC’s Strategic Account Managers and IB and PM clients, your objective will be to swiftly and efficiently onboard new advisors and their assets onto FCC’s platform, using client-specific strategies. Working with various FCC teams will be crucial to achieve this goal.

Responsibilities:

• Scheduling: Collaborate with internal departments to align resources for timely onboardings, including product training, new accounts, and account transfers.
• Data Analysis: Review incoming assets and accounts, identify any problematic positions prior to onboarding, and manage client expectations accordingly.
• Daily proactive monitoring of uDirect and uOpen to prevent account opening and transfer delays. In the event of a delay, work with key internal teams to resolve in a timely manner.
• Build and provide regular management reports to internal and client management on the progress of each onboarding until completion.
• Resolve or escalate any issues that arise during the onboarding process to the appropriate issue owners.
• Manage and schedule bulk loading of client data. Understand the bulk uploader system and ensure data formatting requirements are met by the onboarding advisor and client.
• Product Familiarity: Demonstrate FCC’s product suite and applications effectively for onboarding advisors.
• Support: Offer support on product usage, functionality, and workflows from an onboarding perspective.
• Risk Management: Identify and report any risks or errors immediately, suggest process improvements, and reduce risks.
• Travel: Provide onsite support for onboarding advisors as required.

Skills and Knowledge:

• Solid understanding of the securities industry, specifically retail wealth management.
• Comprehensive knowledge of broker/dealer platforms.
• Coordinated self-starter with a customer service focus and ability to manage complex tasks.
• Strong problem-solving abilities that are conceptual and innovative.
• Outstanding attention to detail.
• Ability to work independently and as part of a team.
• Strong technical competence and adaptability to new technologies.
• Excellent planning and project management skills.
• Goal-oriented and self-motivated.
• Adaptable to a fast-paced, changing environment.
• Customer service oriented with excellent problem-solving skills.

Job Related Experience:

Minimum Requirement: 3+ years

College degree or equivalent work experience.

Must Have:

• Solid understanding of broker/dealer operations and technology platforms.

Nice to Have:

• Experience at a carrying broker or custodian.
• Knowledge and understanding of FCC’s suite of products

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

By applying to this job, you are consenting to receive an automated acknowledgement of your application.

• Some of the ways we’ll help you feel valued and supported as part of our team:

  Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

  We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

  • Parental leave top-up to 100% of your salary for a period of 25 weeks.
  • Up to $650 for home office equipment.
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
  • Diversity and inclusion programs, including an active network of Employee Resource Groups.
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail] .

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team