Admissions & Member Services Coordinator

CPA Ontario; Toronto; Hybrid; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Home office stipend

Wellbeing benefits

Job summary

CPA Ontario is seeking an Admissions Coordinator to support ITA and MRA applications, applying bylaws, regulations, and policies to ensure accurate admissions for internationally trained accountants. You will interact with students, applicants, and accounting bodies, and maintain documentation.

The role requires a degree with 3+ years in regulatory or customer-focused settings, strong CRM skills (Salesforce) and proficiency with Microsoft 365; hybrid work with on-site and remote days is offered

Qualifications

• Post-secondary degree or diploma with 3+ years of work experience in a rules/standards driven regulatory, membership or customer-oriented environment.
• Dynamic administrator with strong organizational and multi-tasking abilities, able to work under pressure and meet deadlines.
• Experience with CRM systems (prefer Salesforce) and willingness to learn new tools; Power BI is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint and Adobe Acrobat; eager to learn new technology.

Responsibilities

• Champion intake and processing of ITA and MRA applications, including student registration and admission through agreements with accounting institutes.
• Respond to high volume emails and calls from students and applicants; provide clear, timely and professional guidance on requirements and next steps.
• Prepare correspondence and materials for members, students and applicants; ensure documentation is accurate and accessible for review.
• Review and update membership data in the CRM system and support research with internal/external partners as needed.

Skills

CRM systems

Salesforce

Power BI

Microsoft Office

Communication

Customer service

Education

Bachelor's degree or diploma

Tools

SharePoint

Adobe Acrobat

Microsoft Teams

Job description

CPA Ontario is seeking an Admissions Coordinator to support ITA and MRA applications, applying bylaws, regulations, and policies to ensure accurate admissions for internationally trained accountants. You will interact with students, applicants, and accounting bodies, and maintain documentation.

The role requires a degree with 3+ years in regulatory or customer-focused settings, strong CRM skills (Salesforce) and proficiency with Microsoft 365; hybrid work with on-site and remote days is offered