Registrations Coordinator

CPA Ontario; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Healthy lifestyle allowance

Mental health resources

Continuous learning opportunities

Job summary

A professional accounting organization in Toronto is seeking a Registrations Coordinator to manage student applications and maintain data accuracy. This entry-level role requires strong communication and organizational skills. The ideal candidate will support students in a high-volume setting, ensuring a premium experience while handling documentation. The organization promotes a hybrid work environment and values diversity, ensuring all employees thrive and develop through ongoing learning opportunities.

Qualifications

• Post-secondary graduate with a degree or diploma in Business or a related discipline.
• Experience in a related field such as academic, membership, or regulatory services.
• Experience with administration and strong customer service.

Responsibilities

• Review and process applications for student registration and admission.
• Correspond and follow up with students regarding documentation.
• Provide tier 2 support and guidance for student inquiries.

Skills

Strong organization skills

Time-management skills

Problem-solving skills

Communication skills

Detail-oriented

Customer service skills

Education

Post-secondary degree or diploma in Business

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Microsoft 365 tools (Teams, SharePoint, OneDrive, OneNote)

Salesforce

Power BI

Job description

Registrations Coordinator

CPA Ontario is seeking a Registrations Coordinator who will be responsible for the assessment and review of CPA student registration, re‑registration, and admission to membership applications. This position is responsible for data updating and data accuracy, along with the timely and efficient processing of documents – primarily digital and electronic formats. It also involves corresponding and following up with students by email and phone for outstanding or missing documentation. This role provides student advisory services within a high‑volume, deadline‑driven environment that fosters customer service excellence.

What You’ll Be Doing:

• Reviewing and processing applications for student registration, re‑registration, and admission ensuring eligibility requirements are met and that all mandatory requirements are fulfilled.
• Corresponding and following up with students regarding outstanding required or missing documentation including timeline extension requests or re‑registration; where dues or fees may be required or there are incomplete application submissions.
• Providing ‘tier 2’ support and guidance for student registration, re‑registration, timeline extension, admission to membership and documentation submission inquiries and assisting students through these processes while ensuring a premium student experience.
• Ensuring accuracy and integrity of data and records by completing ongoing data updates and maintenance of student records.

Who You Are:

• A post‑secondary graduate with a degree or diploma in Business or another related discipline.
• Experienced in a related field such as academic, membership, regulatory or professional services combined with knowledge of complex bylaws, policies and procedures.
• Experienced with administration and customer service with strong organization, time‑management and problem‑solving skills.
• Detail‑oriented with the ability to manage data accurately for record‑keeping.
• Technically savvy and knowledgeable in Microsoft Office (Word, Excel, Outlook and PowerPoint) and Microsoft 365 tools (Teams, SharePoint, OneDrive and OneNote); prior experience with Salesforce and Power BI are preferred.
• A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the ability to deal with individuals and situations with tact, discretion and diplomacy using sound judgement and discretion as when issues should be escalated.
• Able to prioritize, multi‑task and work well under pressure with high volumes of applications and accountability for meeting deadlines.
• Self‑motivated, flexible, with the ability to work as part of the team and autonomously.

What We Offer:

Afast‑pacedenvironment. Collaboration,innovationand passionateprofessionalsare at ourcore.Werelentlesslypursuewhat’snextto unlock the full potential of you and ustogether.

Hybridwork environment. As part of our Hybrid work culture, weinclude a portion of remote work within an overall approach that places a high value on in‑office teamwork and collaboration.

Diversity and inclusion. We recognizethe value in our differences and prioritize inclusivity to brings together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning andcareer growth. We want your career to skyrocket. We support careeradvancement and professional developmentopportunitieswith learning investments to promote your future growth. Thrive with us.

Focus on your well‑being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well‑being.

Who We Are:

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 103,000 members and 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca.

Other Details

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Accounting

We Appreciate Your Interest In CPA Ontario And This Position:

At CPA Ontario, we are committed to building high‑performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability‑related accommodation to participate in the recruitment process, please email [e-mail] with “AccommodationRequired” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.