Admissions Coordinator

CPA Ontario; Toronto; Hybrid; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Home office stipend

Wellbeing benefits

Job summary

CPA Ontario is seeking an Admissions Coordinator to support ITA and MRA applications, applying bylaws, regulations, and policies to ensure accurate admissions for internationally trained accountants. You will interact with students, applicants, and accounting bodies, and maintain documentation.

The role requires a degree with 3+ years in regulatory or customer-focused settings, strong CRM skills (Salesforce) and proficiency with Microsoft 365; hybrid work with on-site and remote days is offered

Qualifications

• Post-secondary degree or diploma with 3+ years of work experience in a rules/standards driven regulatory, membership or customer-oriented environment.
• Dynamic administrator with strong organizational and multi-tasking abilities, able to work under pressure and meet deadlines.
• Experience with CRM systems (prefer Salesforce) and willingness to learn new tools; Power BI is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint and Adobe Acrobat; eager to learn new technology.

Responsibilities

• Champion intake and processing of ITA and MRA applications, including student registration and admission through agreements with accounting institutes.
• Respond to high volume emails and calls from students and applicants; provide clear, timely and professional guidance on requirements and next steps.
• Prepare correspondence and materials for members, students and applicants; ensure documentation is accurate and accessible for review.
• Review and update membership data in the CRM system and support research with internal/external partners as needed.

Skills

CRM systems

Salesforce

Power BI

Microsoft Office

Communication

Customer service

Education

Bachelor's degree or diploma

Tools

SharePoint

Adobe Acrobat

Microsoft Teams

Job description

An Opportunity to Make an Impact on Membership

CPA Ontario is not like other organizations

We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:

CPA Ontario is currently in search of an Admissions Coordinator who will be responsible for supporting the administration, processing, and execution of various applications from individuals who are members of international accounting bodies. You will have the opportunity to apply bylaws, regulations, policies, and procedures relating to Internationally Trained Accountants (ITAs) and Mutual Recognition Agreements (MRAs) in an environment that fosters customer service excellence.

What You’ll Be Doing:

• Champion the intake and processing of applications relating to Internationally Trained Accountants (ITAs) and Mutual Recognition Agreements (MRAs), including student registration and admission through agreements with accounting institutes and beyond. Apply bylaws, regulations, policies and procedures consistently so that each application is assessed accurately and in line with CPA Ontario standards.
• Respond to a high volume of emails and calls from students and applicants relating to student and admission programs. Provide clear, timely and professional service that helps applicants understand requirements, next steps and decisions.
• Prepare correspondence to current and potential members, students and applicants, along with materials for periodic assessment meetings. Ensure documentation is accurate, complete and available to support review and decision making.
• Review and update the membership management database to ensure accuracy and integrity of data, and perform process improvement duties as necessary. Process and summarize research findings as requested and communicate with international accounting bodies and other provincial bodies when required.

To Be Successful You Need:

• A post-secondary graduate with a degree or diploma and a minimum of 3 years of professional work experience in a complex, rules and standards driven regulatory, membership or customer-oriented environment.
• A dynamic and well-rounded administrator with excellent organizational and multi-tasking skills, able to work well under pressure, while meeting time-sensitive and competing deadlines.
• Experienced with CRM systems such as Salesforce and comfortable learning new tools; experience with Power BI considered an asset.
• Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Adobe Acrobat. Committed to ongoing training and a desire to learn new technology and continually expand upon knowledge and expertise.
• A personable relationship builder and communicator with excellent customer service skills.
• A strong communicator (verbally and written) with excellent interpersonal, presentation, relationship building, customer service and negotiating skills.

Salary Range

• The starting annual salary range for this position is between $53,000 - $66,300 per annum, based on your qualifications, experience, and internal parity. Exceptions may be considered with further review.

Why Join CPA Ontario?

• We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
• We are committed to inclusion as a core part of how we operate, not as an afterthought.
• We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefits from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.
• We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
• We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

We appreciate your interest in CPA Ontario and this position

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, fair and run by humans. All suitable applications are reviewed by someone on our Recruitment team, and if your qualifications and experience meet the requirements of this role, we’ll be in touch. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.