Administrative Team Lead (12 Month Contract)

CBI Health; Ottawa; Hybrid; CAD 48,000 - 50,000; Full time

Job summary

CBI Health is Canada's leading community healthcare provider, with a vast network of professionals. The Administrative Team Lead will oversee a team of administrative professionals, ensuring efficient operations and strong stakeholder engagement within a hybrid Ottawa setting.

The role emphasizes leadership, coaching, performance management, and adherence to policy while supporting referrals, scheduling, and data integrity.

Qualifications

• Requires post-secondary education in medical office or business administration.
• 2–3 years of experience in a reception or customer service role.
• 1+ years of supervisory or management experience is an asset.
• Experience using the Microsoft Office suite (Word, Excel, Outlook and Teams).

Responsibilities

• Lead team member engagement initiatives alongside the Manager of Operations and Customer Support and Clinical Team Leads.
• Lead operational practices for the team, program and service you are supporting.
• Coach, mentor and performance manage team members for continuous development.
• Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management.
• Ensure accuracy in financial and outcome entry and reporting.
• Collaborate with Clinical Team Leads to resolve gaps in execution and identify opportunities for improvements to team, program and/or service.
• Ensure all practices are conducted with integrity and in alignment with best practices and CBI Health policy.
• Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI Health

Skills

Reception experience

Customer service

Supervisory experience

Microsoft Office

Problem solving

Professionalism

Education

Medical office or business administration

Tools

Microsoft Office Suite

Job description

Job Category: Administrative Support

Requisition Number: ADMIN036080

• Posted : October 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Community Rehabilitation Services
161 Greenbank Rd
101
Ottawa, ON K2H 5V6, CAN

Description

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca .

About this opportunity

The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, is accountable for achieving excellence in the effective, efficient and consistent execution of business operational practices. Leading a team of administrative professionals, this important role is the business operations point of contact for stakeholders (both internal and external) as well as the program and/or service they are leading.

Key accountabilities of the role include leadership, people management, operational excellence and stakeholder engagement.

This post will close at 4:00 PM on Friday, October 31, 2026.

Salary range: $48,000–$50,000 per year

Take an inside look at what you’ll do each day

Lead team member engagement initiatives alongside the Manager of Operations and Customer Support and Clinical Team Leads

Lead operational practices for the team, program and service you are supporting

Coach, mentor and performance manage team members for continuous development

Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management

Ensure accuracy in financial and outcome entry and reporting

Collaborate with Clinical Team Leads to resolve gaps in execution and identify opportunities for improvements to team, program and/or service

Ensure all practices are conducted with integrity and in alignment with best practices and CBI Health policy

Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI Health

What you need to be successful

Post-secondary education in medical office or business administration

2–3 years of experience in a reception or customer service role

1+ years of supervisory or management experience is an asset

Experience using the Microsoft Office suite (Word, Excel, Outlook and Teams)

Exemplary professionalism and customer service skills

Effective problem-solving skills

Experience in healthcare is an asset

What CBI Health offers you

Continuous learning and skills development, including management opportunities

Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.