Team Lead Term Calgary

CBI Home Health; Calgary; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Group RRSP

Dental coverage

Employee discounts via Perkopolis

Employee and Family Assistance Program

Paid orientation and development

Job summary

CBI Home Health is seeking a Term Team Lead to oversee care delivery in Calgary, coordinating Direct Support Specialists, clinicians and operations to ensure safe, person‑centred services. You will model best practices, mentor staff, and drive program development in home settings while maintaining compliance and quality metrics.

This role requires strong leadership, communication and planning skills, with a focus on independence for clients and collaboration with the clinical team to achieve

Qualifications

• Bachelor’s degree or higher in relevant field.
• Strong leadership and team coordination skills.
• Excellent communication and documentation abilities.

Responsibilities

• Oversee care delivery to ensure safe, person-centred services.
• Mentor and supervise Direct Support Specialists and clinical staff.
• Collaborate with clinicians and Operations Manager to optimize programs.
• Ensure adherence to treatment plans and regulatory requirements.
• Support scheduling, maintenance, and inventory in home settings.

Skills

Leadership

Communication

Care planning

Team coordination

Education

Bachelor’s degree or higher in relevant field

Tools

Microsoft Office

Job description

Description

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire Term Team Lead in Calgary.

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What you will do

Ensures the well-being of individuals in care

• Adhere to all clinical training, procedures and protocols, and implement treatment plans based on best practices as developed by the clinical team.
• Responsible for supporting Direct Support Specialists in implementation of individual treatment plan.
• Uses systematic methods and behavioural strategies to support individual in changing their behaviour
• Implement and train on adaptive skill development and preventing and managing challenging behavior as per the Behavioural Support Plan and Individual Support Plan where appropriate
• Contributes to the development of programs established by the Clinicians to teach and reinforce a variety of skills for individuals in the assigned home
• Supports the Operations Manager in ensuring effective and high-quality operations in all settings
• Builds strong relationships and rapport with all individuals within the home. Understands individual preferences, needs, triggers/antecedents, responses/consequences etc.
• Encourage the client’s independence, choice and self- expression
• Maintain knowledge of the client’s skills, abilities, interests and support needs
• Act as a role model to assist the individual in the development of life skills and to promote independence whenever possible
• Develops recreation plan in collaboration with Direct Support Specialists and Clinical Manager.
• Develops meal plan in collaboration with Direct Support Specialists and Managers.
• Ability to adapt to changing conditions and/or routine and provide creative solutions
• Actively work with individuals and encourage participation while assisting the individual in their daily activities and with personal responsibilitiesCoaches and monitors staff to ensure the understanding of Individual Support Plans/Plan of Care, Treatment plans and behaviour Support Plans.
• Ensures operational performance concerns are escalated to Operations Manager and clinical concerns are escalated to specific clinical discipline (CM)
• Responsible for adherence to meal plan and recreation plan.

Ensures Effective Operations

• Responsible for monitoring the functioning of all equipment in the home. (e.g., furnace, smoke detectors)
• Responsible for updating and escalating home maintenance issues to the Admin and Operations Manager
• Responsible for updating and escalating treatment issues to the Operations Manager and Clinical Manager in a timely manner
• Support staff in scheduling system where applicable (e.g., vacations, sick calls, etc.) and communication with coordination when on call.
• Conducts fire drills in the homes based on licensing requirement and ensures staff sign off
• Identified hazards are forwarded to the Admin in the form of a maintenance request or work order. Escalation to the Operations Manager for serious concerns or hazards
• Ensures services in community settings (e.g. leisure) are person-centered and conducive to goal attainment and safe for service delivery in collaboration with Operations Manager and/or Activity Coordinator (or other applicable team members).
• Supports the OM and HR to ensure employees are supported with modified work activities where applicable (ie. WCB)
• Ensures that the home is clean at all times and cleaning/sanitation checklists are signed off on
• Responsible for emergency scheduling changes of Direct Support Specialists

Administration and Documentation

• Work with individual and guardian to establish goals for ISP with support of CM, including preparing program materials for both BSP and ISP
• Responsible to track individual progress through the collection of data (and graphing as applicable) and to support Direct Support Specialists in collection of data
• Documents/records exceptional circumstances, including Incident Reports within funder guidelines (medical or behavioural), completes behaviour tracking logs, and tracks multiple behaviours
• Assists in conducting baseline measurements and other indirect measures as instructed by the Clinicians
• Supporting Operation Manager and/or Admin with all aspects of house management (e.g. inventory, grocery, maintenance)
• Regular auditing of individual documentation. Track and identify changes in individual behaviour and overall health status (including MAR), and escalates issues to appropriate Manager
• Set up, attend and take minutes for home or team meetings in collaboration with Operations Manager
• Responsible for day to day management of petty cash/comfort funds for the home.
• 100% of all staff sign in and out are accounted for (supporting Operations Manager)
• 100% of incident reports are complete
• 100% of individual documentations are complete

What you will need to be successful

• Bachelor’s degree, diploma or advanced certification in relevant area.
• 1-2 years relevant experience
• Current CPR and First Aid Certification.
• Clear Criminal Record Check
• Fluent English Skills in verbal, reading and written communication that meets the job requirement.
• Proficiency in Microsoft Office suite, and the ability to learn new programs specific to the business.
• Must have a valid Driver's license and be able to bring a vehicle to work each day as you will be travelling between homes.

Join us at CBI Health – where working together makes great things happen .

To learn more about CBI, please visit www.cbihealth.ca

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.