Administrative Associate

CBI Health; Ottawa; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Group health, dental & vision benefits

Flexible hours

Management opportunities

Job summary

CBI Health in Ottawa is seeking an Administrative Associate to join our outpatient rehabilitation clinic. You will be the face and voice of a leading community healthcare provider, supporting high-quality services across the client journey.

As a full-time administrative professional, you will manage calls, appointments, data entry, billing, and general office duties while delivering exceptional customer service in a bilingual environment. Starting salary is $39,000 per year.

Qualifications

• 1 to 2 years in a reception or customer service is an asset.
• Post-secondary education in medical office/business administration is an asset.
• Experience using Microsoft Office (Word, Excel and Outlook) and a publishing program.
• A professional approach to customer service.
• A bilingual English/French ability is an asset.

Responsibilities

• Direct incoming calls and provide callers with information about our services.
• Be the first point of contact for clients in the office.
• Pull charts used for daily appointments, file charts, reports and other correspondence.
• Enter client data, client charges, collect payments and issues receipts.
• Manage the appointment schedule to minimize cancelled appointments and vacancies.
• Perform general office duties and provide administrative support.

Skills

Customer service

Problem-solving

Can-do attitude

Professional demeanor

Education

Medical office/business administration

Tools

Microsoft Office (Word, Excel, Outlook)

Publishing program

Job description

Community Rehabilitation Services
161 Greenbank Rd
101
Ottawa, ON K2H 5V6, CAN

Description

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca .

About this opportunity

Are your organizational skills enhanced by a can-do attitude and a commitment to exemplary customer service? If so, CBI Health has an excellent opportunity for you to join our team as an administrative professional in our out-patient rehabilitation clinic. As a full-time Administrative Associate at our Ottawa office, you will be the face and voice of an accredited, innovative healthcare organization providing high-quality services throughout the community.

Starting salary:

$39,000 per year

Take an inside look at what you’ll do each day

• Direct incoming calls received and provide callers with information about our services
• Be the first point of contact for clients in the office
• Pull charts used for daily appointments, file charts, reports and other correspondence
• Enter client data, client charges, collect payments and issues receipts
• Manage the appointment schedule to minimize cancelled appointments and vacancies
• Perform general office duties and provide administrative support

What you need to be successful

• 1 to 2 years experience in a reception or customer service role is an asset
• A post-secondary education in medical office/business administration is an asset
• Experience using Microsoft Office (Word, Excel and Outlook) and a publishing program
• A professional approach to customer service
• A creative approach with a can-do attitude
• Effective problem-solving skills
• The ability to work fluently in both English and French is an asset

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.