Clinic Experience Associate (Evenings / Weekends)

CBI Health; Halton Hills; Presencial; CAD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Flexible hours

Resumo da oferta

CBI Health Georgetown is seeking a Clinic Experience Associate to greet clients, answer questions, and support staff in the evenings and weekends at our Georgetown clinic in Ontario. You’ll help with client scheduling, coordinate with clinicians, and ensure a welcoming, organized environment while protecting client confidentiality and using Clinicmaster for inquiries via email or SMS.

Join a patient‑focused team that values proactive problem solving, strong communication, and reliable, friendly

Qualificações

• A natural ability to connect with people and build strong relationships.
• Demonstrated ability to identify problems quickly with strong problem solving skills.
• Be pro-active and results-oriented.
• Strong written and verbal communication skills.
• Ability to switch between tasks quickly and with ease.
• Excellent time management and organizational skills with attention to detail.
• Excellent listening and observational skills.
• Strong computer literacy with Microsoft Office.
• Ability to work independently and as part of a cohesive team.

Responsabilidades

• Create a welcoming environment for clients, guests, team members and stakeholders.
• Respond to in-person, telephone and digital inquiries promptly within 24 hours.
• Solve problems, anticipate challenges, barriers or areas of friction and mitigate where possible.
• Provide personalized interactions with clients and communicate needs to the team.
• Schedule private/acute clients based on Care Plans set by clinicians.
• Schedule to maximize client access to care (including online booking).
• Educate and support clients using digital tools and resources (Client Portal, online booking).
• Maintain confidentiality of client records and personal health information.
• Facilitate effective flow within the clinic.

Descrição da oferta de emprego

Job Category: Administrative Support

Requisition Number: EVENI036097

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Ross Physiotherapy Solutions
Unit 2/3 - 318 Guelph Street
Georgetown, ON L7G 4B5, CAN

Description

Clinic Experience Associate (Evenings / Weekends) – Georgetown, ON

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting ofPhysiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. Weoffera wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Wage range:$21.00–$23.00 per hour

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What you need to be successful

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro-active and Results-oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.