Coordonnateur de l’admission / Care Coordinator

CBI Health; Quebec; Remote; CAD 27,552 - 33,200; Full time

Benefits offered by this job

Programme de formation continue

Avantages sociaux complets

Reconnaissance des employés

Job summary

Un fournisseur de soins de santé communautaire cherche un Coordonnateur de l’admission pour gérer les références et fournir un excellent service à la clientèle. Le candidat idéal possède au moins 2 ans d'expérience en service à la clientèle et une formation en administration de bureau. Ce poste à distance offre un taux horaire de 20 $ à 24,10 $ et comprend des avantages sociaux complets. Rejoignez une entreprise engagée dans la diversité et l'inclusion, et contribuez à transformer les soins de santé.

Qualifications

• Min 2 ans d'expérience en service à la clientèle.
• Expérience réussie de réservation multi-sites.
• Capacité de travailler en équipe et indépendamment.

Responsibilities

• Coordonne les références et saisit les données.
• Gère le calendrier des évaluations et traitements.
• Fournit un service à la clientèle exemplaire.

Skills

Expérience en service à la clientèle

Compétences en communication

Compétences en planification et organisation

Capacités analytiques

Education

Éducation postsecondaire en administration de bureau

Job description

Coordonnateur de l’admission / Care Coordinator

Working Conditions: remote

Hourly rate: $20–$24.10

Key Responsibilities / Accountabilities and Time Allocation

• Effective Referral Coordination and Data Entry – 60%
• Reviews funder case documentation for completeness, identifies missing information, requests missing data, monitors and follows up on medical information prior to assessment.
• Screens for conflicts of interest.
• Accurately schedules assessments and treatments, confirms clients in the scheduling system, and ensures timely service in accordance with SLAs.
• Uploads referral and medical information, completes client profiles in ClinicMaster, and follows up with referral sources for any missing data.
• Behaves with integrity and adheres to best practice and CBI policy, including privacy policy.
• Collaborates with the Team Lead to resolve execution gaps and identify improvement opportunities for the team, program, and service.
• Provide exemplary customer service – 30%.
• Communicates with clients and funders promptly regarding scheduling and information management.
• Employs effective customer‑service strategies for phone, email, and message handling, and follows up in a timely manner.
• Maintains knowledge of privacy, confidentiality, and code of conduct policies.
• Builds relationships with referral sources to become a trusted advisor, leveraging comprehensive knowledge of their needs.
• Facilitates navigation of service offerings with referral sources and clinical teams to ensure appropriate booking.
• General Administration – 10%.
• Works to meet or exceed funder referral requirements regarding process management and operational efficiency.
• Communicates to the Team Lead any barriers in achieving KPIs.

Knowledge, Education and Experience

• 2+ years of customer‑service experience.
• Post‑secondary education in medical office or business administration, or equivalent.
• Successful experience in multi‑site client booking.
• Healthcare experience is an asset.
• Strong professional communication skills in English (French is an asset).
• Customer‑experience, planning, organizing and multitasking skills.
• Analytical ability and ability to solve complex problems and make decisions.
• Ability and flexibility to work with multiple stakeholders.
• Ability to work in a team and independently.

Why Work for CBI Health Group

• Largest and most diversified health‑care company in Canada.
• Offers sophisticated employee training and education programs.
• Committed to community engagement.
• Development plans help you maximize your potential.
• Recognition programs ensure hard work is acknowledged.

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities.
• Training and mentoring from a national network of experts.
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits fully paid by the employer.

About Us

CBI Health is Canada’s leading community‑healthcare provider, reliably delivering innovative rehabilitation and home‑care programs that help clients achieve their health goals. With 250+ locations and support for more than 800 communities, 13,000 staff work together to make a meaningful difference in clients’ lives and shape healthcare for the better.

Diversity & Inclusion

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.