Administrative Support V - Drug Access Coordinator Oncology

Alberta Health Services; Edmonton; On-site; CAD 43,000 - 52,000; Part time

Job summary

Cancer Care Alberta, part of Alberta Health Services, seeks an Administrative Support V to coordinate drug access for oncology patients. You will manage complex forms, liaise with physicians, and ensure PSP and insurance processes run smoothly across sites.

You will bring medical terminology knowledge, pharma awareness, and strong teamwork to support seamless patient care within a multidisciplinary oncology program.

Qualifications

• Post-secondary education in office or business administration.
• Medical Terminology is required.
• Pharmaceutical knowledge/training is required.
• Minimum 3–5 years’ experience in healthcare administration with interdisciplinary teams.

Responsibilities

• Assist patients in accessing and maintaining prescription drugs for supportive cancer care.
• Coordinate DAC activities across tertiary cancer centres and liaise provincially.
• Investigate unfunded/non-formulary cancer drug requests/referrals by physicians.
• Compile requests, contacts, and company processes; manage PSP application forms and follow-ups.
• Verify eligibility for patient benefits and coordinate treatment with private infusion centres as per protocol.

Skills

Medical Terminology

Pharmaceutical knowledge

Interdisciplinary teamwork

EPIC/Connect Care

MS Excel/MS Office

Database management

Independent work

Education

Post-secondary certificate in office/business administration

Tools

EPIC/Connect Care

MS Office

Database management

Job description

Your Opportunity:
The Drug Access Coordinator (DAC) is responsible for managing the planning, coordination, facilitation, and implementation of DAC activities at the tertiary cancer centres and works with CCA staff across the province. The DAC is responsible for assisting patients to access and maintenance of prescription drugs, on compassionate grounds, that are not covered under the Alberta Outpatient Cancer Drug Benefit Program but are required for supportive cancer treatment and/or care through some face to face but mostly virtual contacts. The DAC ensures that resources are identified and are utilized provincially. The DAC will focus on identifying and creating newer resources that they access and ongoing utilization, liaise with pharmaceutical companies, and participate as a member of a multidisciplinary team. Investigate drugs on compassionate grounds for Patient Care Investigates un-funded, non-formulary cancer drug requests/referrals made by physicians Compiles and maintain a list of requests, drugs, respective contacts, and company processes Explores options for funding of cancer medications and /or services and determines coverage required to facilitate a successful outcome Completes necessary forms, including additional required documentation (e.g. pathology reports, etc.) Assists physicians in applying for and maintaining patients on PSP programs, including populating forms & follow up appointments Patient Care Coordinates and completes applications for outpatient cancer medications & supportive care drugs Verifies eligibility for patient benefits, coverage options and confirms outcome Coordinates confirmation to proceed with treatment with private infusion centre according to protocol delivery and ensures appropriate post-care follow-up is scheduled. Description:
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Cancer Care Alberta Classification: Administrative Support V Union: AUPE GSS Unit and Program: Psychosocial Oncology Primary Location: Edmonton General Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 16-OCT-2026 Employee Class: Casual/Relief Date Available: 02-NOV-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

• Medical Terminology is required.
• Pharmaceutical knowledge/training is required.
• Minimum 3-5 years’ experience as an Administrative Assistant IV/V or project assistant in a healthcare setting or hospital environment working with an interdisciplinary team.
• Strong working knowledge of electronic medical record system EPIC/Connect Care, MS Excel/MS office and management of databases is required.

Preferred Qualifications:

• Other healthcare role education and experience preferred.
• Working within an oncology (tertiary) setting for a minimum of 2 years of relevant experience preferred.
• Highly independent work.
• Excellent organizational skills.
• Excellent working knowledge of cancer treatments and health systems infrastructure.