Administrative Support III

Primary Care Alberta; Edmonton; On-site; CAD 35,000 - 43,000; Part time

Job summary

Primary Care Alberta seeks an Administrative Support III to join the Edmonton Public Health/Healthy Schools team. The role supports daily operations, greets clients, manages calls, schedules appointments, and processes data entry and records across multiple sites.

The ideal candidate has a medical office administration background, strong communication, and the ability to work in a fast-paced setting while maintaining patient confidentiality and teamwork.

Qualifications

• Completion of Grade 12 or equivalent.
• Formal medical office administration education from a recognized post-secondary institution.
• Minimum of 1 year recent experience in administrative support in a healthcare environment.
• Demonstrated effective written and verbal communication skills.

Responsibilities

• Greet clients and manage front-desk reception in a busy environment.
• Handle phone calls, scheduling, data entry, and records management.
• Maintain EMR accuracy and support documentation across sites.
• Coordinate with team to ensure smooth daily operations and client navigation.

Skills

Communication

Customer service

Data entry

EMR/health systems

MS Office

Scheduling

Education

Grade 12 or equivalent

Medical office administration education

Tools

ePeople

Netcare

Meditech

Connect Care

MS Office Suite

Job description

We are seeking a caring and detail-oriented individual to join our Public Health (PH) Team. This Administrative Support III (AS III) position is a key member of the PH team that provides integrated, strength-based, family-centered PH care. Our team provides PH services that promote and protect the health of individuals, groups, and communities. Specific duties include (but are not limited to): packing and unpacking supplies and vaccines, vaccine ordering and management, documentation in an electronic medical record (EMR), traveling to several schools and other sites, registering students, data entry, and record management.The AS III will be a member of the multidisciplinary team supporting daily operations of PH services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of PH and its clients. This position requires proficient use of an EMR and scheduling system.This position requires the following:AS III positions are cross-trained for front desk reception.Must be able to work in a loud, chaotic, busy environment with clients of all ages.Ability to carry up to 25 lbs. of equipment.Ability to carry out awkward and repetitive movements for an entire 7.75-hour shift, including sitting, standing and/or bending for long periods of time.Comply with appropriate hand hygiene techniques, including regular use of alcohol-based hand sanitizer and antibacterial soap.Perform other administrative duties to support programs and services within the Edmonton Zone PH portfolio are required.Duties must be completed with a high level of independence but also interdependent within a larger team environment.Note: Those selected for an interview will be required to complete a skills assessment.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Edmonton Public Health/Healthy Schools
• Primary Location: Rutherford Professional Centre
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 13-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 23-OCT-2026
• Length of Shift in weeks: 4
• Shifts per cycle: 16
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Driver's License, Vehicle Required

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Edmonton Public Health/Healthy Schools
• Primary Location: Rutherford Professional Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 13-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 23-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 16
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered.Minimum of 1 year recent experience working in an administrative support role in a healthcare environment is required.Demonstrated effective written and verbal communication skills.Deliver exceptional customer services and support client navigation including warm hand off to appropriate services.Knowledge of computer technology and applications including website navigation, office or business applications, health database use (ePeople, Netcare, Meditech, Connect Care etc.), and MS Office Suite.Work in a fast-paced, chaotic, loud environment with competing concurrent priorities and with minimal supervisionWork well within a team environment, both locally and across multiple sites/programs.Prioritize workload to meet established turnaround times.Adhere to strict organizational policies, procedures, and legislated requirements including patient confidentiality.Handle frequent interruptions and still meet workload timelines.Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc.)Must be able to perform within established program parameters.

Preferred Qualifications:

Awareness of social determinants of health.Non-violent crisis intervention.BLS.Successful candidate must have a positive attitude, demonstrate a professional image, exceptional customer service ability, be a strong team player, be flexible with the ability to adapt to change.

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