Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services seeks an Administrative Support IV in the HIM-Access and Disclosure unit at Rockyview General Hospital in Calgary. You will support secure release of health information under the Health Information Act, coordinating with patients, clinicians and third parties to ensure accurate documentation and timely processing.

The role requires post-secondary health information education, relevant certificates, strong medical terminology knowledge, CIS/EMR familiarity and proficient

Qualifications

• Post-secondary education in health informatics or related field.
• MOA, HUC, health informatics assistant certificates required.
• Medical Terminology certificate required.
• Minimum 1 year of healthcare documentation or release of information experience.

Responsibilities

• Process health information requests in compliance with the Health Information Act (HIA).
• Coordinate between patients, healthcare providers and third parties.
• Validate and assemble documentation to ensure complete requests.
• Maintain accurate records and ensure timely, quality information release.

Skills

Keyboarding 45 wpm

Microsoft Office

English communication

Privacy/compliance knowledge

Education

Medical Office Assistant certificate

Hospital Unit Clerk certificate

Health Informatics Office assistant certificate

Medical Terminology Certificate

Tools

CIS/EMR systems

Job description

Are you an organized, detail-oriented individual who thrives in a dynamic, fast-paced environment? If yes, this opportunity may be a perfect fit. Health Information Management, Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant release of health information in compliance with the Health Information Act (HIA).Reporting to the A&D Supervisor, you will act as a key liaison between patients, healthcare providers, and third parties, collecting and validating documentation to ensure requests are processed accurately and completely. Your work will directly impact the safe and effective exchange of health information across the healthcare system.This position requires strong attention to detail, excellent organizational skills, and the ability to manage competing priorities while meeting deadlines. You work well independently with minimal supervision and also thrive in a collaborative, interdisciplinary team environment. Your ability to deliver high-quality customer service and communicate clearly and respectfully with a diverse range of stakeholders will contribute to the overall success of the A&D team.In a refocused healthcare system, AHS plays an integral role in delivering high-quality acute care services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories. We are a nation-leading hospital-based service provider operating 106 facilities across the province and we are dedicated to excellence in patient care. Showcase your leadership skills at AHS, where we strive to foster an environment where patients, clients, and staff feel safe, healthy, valued and supported.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: HIM-Access and Disclosure
• Primary Location: Rockyview General Hospital
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 14-OCT-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 02-NOV-2026
• Temporary End Date: 31-MAR-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 8
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: HIM-Access and Disclosure
• Primary Location: Rockyview General Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 14-OCT-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 02-NOV-2026
• Temporary End Date: 31-MAR-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 8
• Shift Pattern: Days, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Candidates must have successfully completed a Medical Office Assistant, Hospital Unit Clerk, Health Informatics Office assistant certificate program and hold a Medical Terminology Certificate. Proficiency in keyboarding is required demonstrating a minimum speed of 45 words per minute (testing required). Minimum 1-year recent experience in healthcare documentation or release of information within a complex health care environment or provincial health system.Minimum 1 year working in a CIS or electronic medical record (EMR) application. Strong understanding of medical terminology, anatomy and physiology and pharmacology across all acute care specialties, as demonstrated by achieving a score of 80% or higher on a proficiency assessment. Fundamental understanding of health information privacy, access, and disclosure practices ensures your success in this role.Candidates will demonstrate strong English language skills in reading, writing, comprehension, and oral communication. Strong working knowledge of Microsoft Office applications is essential. You are comfortable navigating electronic systems, prioritizing tasks, and adapting to frequent interruptions. You have excellent organizational and time management skills, with the ability to meet deadlines and work under pressure. A customer-focused approach and strong interpersonal skills is essential.

Preferred Qualifications:

Additional training related to the Health Information Act, access and disclosure, or privacy/confidentiality is preferred. Experience working with hybrid or electronic health records is an advantage. Health Information Certified Associate (HICA) certification with the Canadian College of Health Information Management is preferred.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

Calgary Zone, Calgary, Rockyview General Hospital

Calgary Zone, Calgary, Rockyview General Hospital