Administrative Support III

Alberta Health Services; Wabasca-Desmarais; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Wabasca-Desmarais, AB, is seeking an Administrative Support III to support Health Information Management. You will handle client registration, demographics, ULIs, and processing of documents for WCB, RCMP, NRA, and ensure accurate billing and switchboard duties.

The role requires Grade 12, medical terminology, 2 years medical reception experience, strong interpersonal and typing 45 wpm, and ability to work independently in a fast-paced environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology course completed or in progress.
• 2 years of medical reception experience.
• Excellent interpersonal and customer service skills.
• Typing speed 45 wpm with accuracy.

Responsibilities

• Register clients using the provincial system and verify demographics.
• Create ULIs for new residents and newborns.
• Handle switchboard duties and greet clients.
• Process documents for WCB, RCMP, NRA as required.
• Maintain supplies and uphold a positive patient experience.

Skills

Excellent interpersonal skills

Typing speed 45 wpm

Attention to detail

Customer service

Reading and writing

Ability to work with minimal supervis

Education

Grade 12 or equivalent

Medical Terminology course

MOA/Unit Clerk course (preferred)

Job description

Your Opportunity

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management Primary Location: Wabasca/Desmarais Hlthcare Cnt Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 15-OCT-2026 Employee Class: Casual/Relief Date Available: 26-OCT-2026 Hours per Shift: 5, 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.