Administrative Support V

Alberta Health Services; Lethbridge; On-site; CAD 43,000 - 52,000; Full time

Job summary

Alberta Health Services is seeking a Scheduling Team Lead to guide the Scheduling Shared Services team at Chinook Regional Hospital. You will direct staffing clerks, monitor workloads, and keep unit work plans and staff schedules current via WFM, collaborating with the SSC Manager and unit managers to resolve high-priority scheduling issues.

This temporary, 0.62 FTE role requires post-secondary education and 2+ years in customer service and staffing.

Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).
• Minimum 2 years of customer service experience.
• Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll).
• Demonstrated leadership experience.
• Ability to participate in STL Training and other required training.
• Knowledge of Microsoft Outlook, Word and Excel.

Skills

Customer service

Staffing services

Leadership

STL training

MS Office

Education

Post-secondary education certificate in office or business administration

Tools

ESP/WFM

Timekeeping & payroll (ESP/WFM)

Job description

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? Scheduling Shared Services supports the day-to-day scheduling tasks of employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through WFM. Leveraging strategic communication and problem-solving skills will be key in the ongoing collaboration with managers to resolve high priority scheduling issues in WFM. Your scheduling expertise will enable the ability to anticipate staffing needs and communicate effectively to your client groups. Dynamic customer service skills will be needed to fluidly support your clients in optimizing the use of WFM and helping to extract information from scheduling reports and related statistics. The STL will act as a mentor for peers and must actively promote and facilitate a positive work environment by fostering a team attitude of acceptance and tolerance. The STL will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients. The successful STL will efficiently assist with reviewing timecards in the WFM, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay.STL’s will be assigned to support the SSC hours of operation: 0530 to 2330.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Multi-Site: Multisite
• FTE: 0.62
• Posting End Date: 16-SEP-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 05-OCT-2026
• Temporary End Date: 30-APR-2027
• Length of Shift in weeks: 10
• Shifts per cycle: 26
• Days Off: As Per Rotation
• Minimum Salary: $31.09
• Maximum Salary: $37.81
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 0.62
• Posting End Date: 16-SEP-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 05-OCT-2026
• Temporary End Date: 30-APR-2027
• Hours per Shift: 9
• Length of Shift in weeks: 10
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.09
• Maximum Salary: $37.81
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Minimum 2 years of customer service experience.Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll).Demonstrated leadership experience.Ability to participate and complete 3-week STL Training course as required.Ability to participate and complete additional training as required.Knowledge and operation of Microsoft Outlook, Word and Excel.

Preferred Qualifications:

Experience with ESP/WFM.Current experience working in a Centralized ESP/WFM Scheduling Service Centre.Timekeeping and payroll processing experience in ESP/WFM.Call Centre experience.Demonstrated coaching and mentoring experience.Experience working in a unionized, health care and 24/7 environment.Knowledge of applicable collective agreements.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

South Zone, Lethbridge, Chinook Regional Hospital

South Zone, Lethbridge, Chinook Regional Hospital

South Zone, Lethbridge, Chinook Regional Hospital