Administrative Support III

Alberta Health Services; High Level; On-site; CAD 35,000 - 43,000; Part time

Benefits offered by this job

Northern Allowance

Travel Expense Reimbursement

Job summary

Alberta Health Services seeks an RSPI Clerk at High Level Northwest Health Centre to support Patient Registration, Switchboard and Health Records. The role includes demographic verification, insurance checks, creating lifetimes identifiers for non-residents, and providing patient guidance.

It operates within Health Information Management/Patient Access and uses Connect Care for record handling. The Casual/Relief position requires strong keyboarding, MS Office skills and English fluency, with

Qualifications

• Completion of Grade 12 or equivalent.
• Proficiency with Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent.
• Fluent in written and spoken English; accurate keyboarding at 40 wpm.
• Northern Allowance up to $6,300 annually (hourly basis).
• Travel Expense Reimbursement for certain eligible relocations.

Responsibilities

• Register patients, verify demographics and insurance data.
• Answer switchboard calls and direct information to care teams.
• Assist with health record scanning, filing and retrieval.
• Support reception, wayfinding and handling payments as needed.

Skills

Microsoft Outlook

Microsoft Word

Excel

Typing 40 wpm

Education

Grade 12 or equivalent

Medical Terminology Certificate

Job description

Your Opportunity

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts. As required.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company

Health Shared Services

Classification

Administrative Support III

Union

AUPE GSS

Unit and Program

Health Information Management/Patient Access

Primary Location

High Level Northwest Health Ct

Location Details

As Per Location

Multi-Site

Not Applicable

FTE

0.00

Posting End Date

18-SEP-2026

Employee Class

Casual/Relief

Date Available

28-SEP-2026

Hours per Shift

7.75

Length of Shift in weeks

Varies

Shifts per cycle

Varies

Shift Pattern

Days

Days Off

Other

Minimum Salary

$25.72

Maximum Salary

$31.25

Vehicle Requirement

Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).
• Northern Allowance: In addition to a competitive rate of pay, AHS currently has a Northern Allowance in place to an annual maximum of $6,300. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
• Travel Expense Reimbursement: Permanent and temporary employees working in excess of one (1) year whose work sites are above the 57th parallel are also eligible to receive an annual reimbursement of personal travel expenses to an annual maximum of $1,235. Eligible employees will be reimbursed for the cost of one (1) round trip, per calendar year, to any destination within Alberta. Travel must originate from a community above the 57th parallel to any destination within Alberta and cannot be carried over.

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication preferred.