Administrative Support IV

Alberta Health Services; Lethbridge; On-site; CAD 39,000 - 47,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV Scheduler at Chinook Regional Hospital in Lethbridge. The role involves filling shifts, managing urgent staff scheduling, and ensuring accurate payroll data; you will use WFM and coordinate with Scheduling Shared Services.

The position requires post-secondary education with at least a year of customer service and scheduling experience; training is provided, and duties include generating reports and maintaining records for

Qualifications

• Some post-secondary education.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Fill pre-booked and immediate shifts due to vacations, leave of absence, illness and education leave.
• Enter payroll data in accordance with policies and procedures.
• Provide scheduling reports and maintain detailed records.
• Develop trusted relationships and coordinate with managers and staff.
• Support training and orientation of new staff.

Skills

Customer service

Scheduling

Education

Some post-secondary education

Tools

Kronos

ESP

WFM

ASC

Job description

You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC.The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines.Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset.Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours.In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 31-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 21-SEP-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 31-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 21-SEP-2026
• Hours per Shift: 9
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum 1 year customer service experience.Minimum 1 year scheduling experience.Ability to participate and complete the 6-week training course.

Preferred Qualifications:

Current experience working in a centralized Scheduling Service Center.Timekeeping/payroll experience.Call Center experience.Experience working in a unionized, health care and/or 24/7 environment.Experience with scheduling software (Kronos, ESP, WFM, ASC).

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

South Zone, Lethbridge, Chinook Regional Hospital

South Zone, Lethbridge, Chinook Regional Hospital