Administrative Support IV

Alberta Health Services; Edmonton; On-site; CAD 59,000 - 72,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV in the Urology unit at the Edmonton Clinic. This role provides clinical and clerical support to physicians and staff, coordinating complex scheduling including operative time, ambulatory clinics, rounds, and committee meetings.

You will handle patient reception, registration, liaison with health professionals, and ensure confidentiality while delivering quality service.

Qualifications

• Some post-secondary education.
• Completion of medical terminology course.
• Minimum of three years recent experience providing complex clinical and administrative support to a physician in a health care-based environment.
• Self-directed with time management and multi-tasking.
• Excellent interpersonal, written, and verbal communication and customer service skills.
• Superior proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook Calendar & Email).
• Proficiency with Netcare, DI, surgical bookings, referral/waitlist management and scheduling, insurance claims, billing, and billing codes.

Responsibilities

• Provide clinical and clerical support to physicians and staff.
• Manage physician scheduling including operative time, ambulatory clinic appointments, call schedules, educational rounds, and committee meetings.
• liaise with health-related personnel to schedule consultations, procedures, tests, and follow-up appointments.
• Handle patient reception and registration with confidentiality and professionalism.
• Maintain and manage office equipment and supplies.

Skills

Administrative support

Microsoft Office proficiency

Communication

Time management

Multi-tasking

Customer service

Education

Some post-secondary education

Medical terminology course

Tools

Netcare

DI

Surgical bookings

Referral/waitlist management

Billing codes

Job description

We’re looking for a dynamic, highly professional, detail and quality oriented, team player who thrives in a fast-paced environment and enjoys working directly with a diverse group of people. If you are a Medical Office Assistant with advanced administrative skills and knowledge with the ability to support complex procedures, practices and initiatives throughout surgical departments and programs this may be the opportunity for you!Reporting to the Clinic Manager, the successful candidate will be a key member of a dedicated team responsible for providing clinical and clerical support to a team of physicians caring for patients, families throughout Northern Alberta. As the initial point of contact, you will be expected to communicate in an effective and professional manner while always maintaining confidentiality. You will be responsible to manage physician scheduling that includes operative time, ambulatory clinic appointments, call schedules, educational rounds, and committee meetings. You will liaise with a range of health–related personnel to schedule consultations, procedures, investigative tests, follow up appointments and re-bookings., patient reception and registration. Clerical duties will also include the management and maintenance of office equipment and supplies.Clinical support may include basic functions deemed appropriate to be performed by a person in an unregulated healthcare position, such as, but not limited to, obtaining, and recording of vital signs, transferring, or transporting patients and equipment.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Urology
• Primary Location: Edmonton Clinic
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 19-OCT-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Urology
• Primary Location: Edmonton Clinic
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 19-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of medical terminology course.Connect Care and Resolute Billing.Minimum of three years recent experience providing complex clinical and administrative support to a physician in a health care-based environment.Self-directed with a demonstrated time management skill, ability to multi-task, problem solve and work independently.Excellent interpersonal, written, and verbal communication and customer service skills.Superior proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook Calendar & Email).Proficiency with Netcare, DI, surgical bookings, referral/waitlist management and scheduling, insurance claims, billing, and billing codes.Accurate keyboarding skills of min 55 words per minute.Incumbent must be able to walk, sit and stand for extended periods of time on a frequent basis. Must have the ability to push and pull weights of 50 kg on an occasional basis. Must have the ability to lift equipment and/or deliveries greater than 25 kg for transport to areas within the clinic or to the appropriate team members.

Preferred Qualifications:

Preference given to those with experience in an ambulatory care setting, urology and/or surgery,Completion of courses in business writing.Working knowledge of Alberta Health Services systems and processes as well as office policies and procedures.Heart and Stroke Foundation CPR – BLS-HCP.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.