Administrative Support III

Alberta Health Services; Beaverlodge; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Remote retention allowance

Job summary

Alberta Health Services is seeking an Administrative Support III in Beaverlodge to perform clerical HIM tasks, register clients, verify demographics and insurance, and issue ULIs. You will handle electronic documents, answer switchboard queries, greet visitors, and maintain accurate records in Connect Care.

The role requires Grade 12, Medical Terminology, and 2 years of medical reception experience, with a casual/relief employee class and opportunities to work across multiple shifts.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology course completed (testing will be performed).
• 2 years medical reception experience.

Responsibilities

• Register clients using the provincial system with demographics and insurance verification.
• Create ULI numbers for new residents/newborns/ Alberta registrants.
• Handle switchboard duties and greet clients in a courteous manner.
• Complete registrations for WCB, RCMP, NRA clients and manage receipts.

Skills

Interpersonal skills

Customer service

Attention to detail

Typing 45 wpm

Prioritization

Education

Grade 12 or equivalent

Medical Terminology course

Tools

Microsoft Office

Job description

Your Opportunity:

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management Primary Location: Beaverlodge Municipal Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 05-OCT-2026 Employee Class: Casual/Relief Date Available: 15-OCT-2026 Hours per Shift: 3.75, 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.