Administrative Support II

Alberta Precision Labs; Edmonton; Hybrid; CAD 31,000 - 38,000; Full time

Job summary

Alberta Precision Laboratories (APL) is hiring an Administrative Support II to provide essential front-line support in Riverbend Square PSC. The role requires organizational skills, attention to policy, and accurate general administrative work with a focus on patient registration and timely processing within the Wait Time system.

Minimum qualifications include Grade 12 or equivalent and at least 1 year of customer service experience; preferred are Medical Office Assistant credentials,

Qualifications

• Completion of Grade 12 or equivalent.
• 1 year of customer service experience.
• Preferred: Medical Office Assistant certificate, Medical Terminology knowledge, and familiarity with MS Office.

Skills

Customer service

Education

Grade 12 or equivalent

Medical Office Assistant certificate

Tools

Microsoft Office

Job description

Are you organized, adaptable, and personable with a knack for attention to detail, even in fast-paced, high-volume environments? If so, we have an exciting opportunity for you at Alberta Precision Laboratories (APL). As one of the first people our patients encounter, you'll create a positive, professional impression. Your excellent communication and interpersonal skills will help you greet and triage patients, providing them with exceptional customer service from the moment they arrive. In this role, you will quickly and accurately register patient from various requisitions into our Wait Time system and perform general administrative tasks with a high level of precision, ensuring all deadlines and benchmarks are met. You will follow all policies and procedures to ensure the privacy and safety of patients, coworkers, and yourself. You are self-led and accountable, taking ownership of your actions and learning from your mistakes. You develop positive, effective, and collaborative relationships within a team environment. With a commitment to personal leadership and promoting an inclusive, respectful workplace, you'll make a great addition to our team. As a wholly owned subsidiary of Alberta Health Services, APL delivers responsive diagnostic lab services to Albertans, contributing significantly to provincial healthcare. We offer competitive pay, opportunities for professional development, and comprehensive health and dental benefits. Join us at Alberta Precision Laboratories and thrive in a role where you can make a meaningful impact every day. This position rotates between 0700-1630 hours Monday to Friday at Riverbend Square and every third Saturday at Heritage Square PSC.from 0700-1515 hours

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Riverbend Square PSC
• Primary Location: Riverbend Square PSC
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Riverbend Square PSC
• Primary Location: Riverbend Square PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days,evenings,weekends
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

1-year of customer service experience.

Preferred Qualifications:

Relevant post-secondary education (E.g. Medical Office Assistant certificate). Medical Terminology and courses or training in customer service and or data entry. Experience with Microsoft Office.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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