Administrative Support IV

Primary Care Alberta; Edmonton; Sur place; CAD 39 000 - 48 000; Plein temps

Résumé du poste

Primary Care Alberta (PCA) is seeking an Administrative Support IV to join the provincial central referral intake program. You will work with RNs, MOAs and providers to manage referrals from receipt through to specialist consultation, ensuring data accuracy and timely distribution.

Responsibilities include communicating with patients and providers by phone, maintaining standard workflows, and contributing to process improvements.

Qualifications

• Some post-secondary education.
• Grade 12 education minimum and a certificate or diploma in Office Administration or equivalent experience.
• Knowledge of Medical Terminology.
• Typing speed of at least 50 words per minute.
• Proficiency in Microsoft Office Suite.
• Experience in medical or surgical referral management is preferred.
• Ability to work in a high-stress environment and meet deadlines.

Responsabilités

• Receive referrals and process them from receipt to forwarding to the appropriate specialist.
• Enter data accurately and ensure timely distribution of referrals for consultations.
• Communicate effectively with providers and patients by telephone.
• Support process and quality improvement initiatives at program/department levels.

Connaissances

Typing 50 wpm

Microsoft Office

Medical terminology

Communication skills

Time management

Organizational skills

Formation

Grade 12 education

Office Administration certificate/diploma

Outils

Rightfax

Genesys

Connect Care

Alberta Netcare

Description du poste

We are looking for a skilled and dedicated individual to join the Primary Care Alberta (PCA) provincial central referral intake program. Reporting to the Manager, the Administrative Support IV position plays a vital role in ensuring the efficient processing of patient referrals. You will work closely with referring providers, specialists, and Medical Office Assistants (MOAs) to manage referrals from the moment they are received in the central access office until they are forwarded to the appropriate specialist for consultation. As an Administrative Support IV, you will collaborate with a team of Registered Nurses (RNs) and other administrative staff to clerically process referrals, handle data entry, and assist in supporting the patient's journey from referral to specialist consultation. Your responsibilities will include receiving referrals, collecting and entering data accurately, ensuring the timely distribution of referrals to specialists for a consultation appointment and communicating effectively with providers and patients through telephone. Additionally, you will play a key role in maintaining standard workflows that promote best practices, improve processing times, and ensure timely referral distribution.Communication with all providers will be key to ensuring an efficient flow of referrals. You will also contribute to process and quality improvement initiatives at the program, department, and zone levels. This position offers an exciting dynamic team while making a meaningful impact on the patient care process.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial FAST Edmonton Zone
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 23-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 02-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial FAST Edmonton Zone
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 23-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Grade 12 education minimum and supplemented by a certificate or diploma in Office Administration from a recognized program, or equivalent experience. Knowledge of Medical Terminology. Recent experience, within the last 5 years, in a medical or surgical setting, pre-admission clinic, referral management, or related field, focused on surgical specialties. Attention to detail and accuracy to ensure that all information is relayed is understood. A minimum typing speed of 50 words per minute. Proficiency in Microsoft Office Suite. Outstanding communication and interpersonal skills to communicate and collaborate clearly, positively, concisely, respectfully, and accurately with healthcare professionals and patients is crucial. Proven ability to work effectively in a high-stress environment, handling multiple challenges, frequent interruptions, changing workloads, and shifting priorities, all while meeting established deadlines. Physical demands of the job include sitting for extended periods and using repetitive motions. Ability to manage confidential information with discretion in compliance with privacy legislation (e.g., HIA). Demonstrated ability to work independently and collaboratively within a multidisciplinary team. Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced, high-volume environment.

Preferred Qualifications:

Experience with Alberta Netcare, Connect Care, Rightfax and Genesys is an asset. Recent experience in a central intake setting, and/or referral processing. Comfort using multiple software platforms simultaneously. Training in emotional intelligence or cultural competence for diverse patient interactions is an asset.

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