Administrative Support III

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Full time

Job summary

The Alberta Health Services Edmonton Clinic is seeking an Administrative Support III to join the Dermatology Clinic and Ambulatory Medicine Program. You will register patients, schedule and manage appointments, coordinate provider schedules, and answer calls, relaying messages promptly.

You will greet patients and staff, maintain confidentiality, and collaborate within a multidisciplinary team to support operations.

Qualifications

• Completion of Grade 12 or equivalent.
• Minimum 3 years’ experience in an Administrative Support role in an ambulatory setting.
• Completion of a relevant certificate or training program (such as a Unit Clerk program or Medical Office Assistant program).
• Proficiency with general computer programs (Word, Outlook, and Excel).
• Experience with the Connect Care informatics system.
• Strong multi-tasking ability.
• Ability to sit and complete computer work for extended periods.
• Current BCLS-HCP certification.
• Moderate physical activity; lift up to 20 lbs; bend and move quickly.

Responsibilities

• Register patients and schedule/manage appointments.
• Coordinate provider schedules and handle incoming calls with prompt message relay.
• Greet and direct patients, visitors and staff while maintaining confidentiality.
• Collaborate within a multidisciplinary team in a fast-paced environment.

Skills

Multitasking

Verbal communication

Written communication

Word

Outlook

Excel

Education

Grade 12 or equivalent

Unit Clerk certificate

Medical Office Assistant certificate

Tools

Connect Care

Job description

The Administrative Support III plays a vital role within the Dermatology Clinic and Ambulatory Medicine Program at the Kaye Edmonton Clinic. Reporting directly to the Clinic Manager, this position is responsible for ensuring the efficient flow of information and delivering high-quality clerical support to clinic staff. Key responsibilities include registering patients, scheduling and managing appointments, coordinating provider schedules, and handling incoming calls by answering, transferring, and relaying messages promptly. As a front-line representative, the Administrative Support III greets and directs patients, visitors, and staff in a courteous and professional manner, while maintaining confidentiality at all times. The role requires exceptional verbal and written communication skills, strong organizational abilities, and the capacity to multitask effectively in a fast-paced environment. Success in this position depends on flexibility, initiative, and a proven ability to work collaboratively within a multidisciplinary team.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: 3C Dermatology
• Primary Location: Edmonton Clinic
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: 3C Dermatology
• Primary Location: Edmonton Clinic
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Minimum 3 years’ experience in an Administrative Support role in an ambulatory setting is required. Completion of a relevant certificate or training program (such as a Unit Clerk program or Medical Office Assistant program). Proficiency with general computer programs (such as Word, Outlook, and Excel). Experience with the Connect Care informatics system (ideally with roles including schegistrar, medical office assistant, and template building). Strong multi-tasking ability. Experience working in a high-volume, fast-paced, time-sensitive organizationThe ability to sit and complete computer work for extended periods of time. Current Basic Cardiac Life Support-Healthcare Provider (BCLS-HCP) certification. A moderate level of physical activity is required to meet the demands of this position. This includes, but is not limited to, frequent reaching above shoulder level and looking upward, as well as prolonged periods of telephone and keyboard/computer work. The incumbent must be able to lift and hold up to 20 lbs and maintain sufficient mobility to bend, stoop, and move quickly throughout the shift.

Preferred Qualifications

Connect Care work queue, recall and referral experience.

Please note

All postings close at 23:59 MT of the postingend date indicated.

Security Screening

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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