Administrative Support III

Alberta Health Services; Hanna; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services at Hanna Health Centre is seeking an Administrative Support III to collect and input patient demographic and financial information across the hospital system. Accuracy, privacy compliance, and teamwork are essential in this role.

The position requires healthcare environment experience, strong typing, and clear English communication. It offers a casual/relief schedule with variable shifts and a wage range between CAD 25.72 and CAD 31.25 per hour.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate and typing tests required.
• Excellent English communication and computer skills.

Responsibilities

• Obtain and record accurate demographic and financial information from patients.
• Verify patient eligibility for healthcare coverage.
• Review Financial Agreement Forms for patients without valid coverage.
• Prepare identification labels and wristbands; verify patient name and DOB.
• Inform patients about accommodation options and processes.
• Adhere to privacy laws and internal policies; perform related duties as assigned.

Skills

Typing speed 40 wpm

MS Office proficiency

Strong communication

Patient interaction skills

Education

Grade 12 or equivalent

Job description

At Health Shared Services our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Performs other related duties as assigned by the Supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Hanna Health Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 09-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 19-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Hanna Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 09-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 19-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills are required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications

Post‑secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred.Experience practicing N‑O‑D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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