Administrative Support IV

Primary Care Alberta; Calgary; On-site; CAD 39,000 - 48,000; Full time

Job summary

Primary Care Alberta is seeking an Administrative Support IV to join the central referral intake program. You will handle referrals from receipt to forwarding to specialists, collaborating with RNs, MOAs, and providers to ensure timely consultations.

The role emphasizes accuracy, data entry, and effective communication to support patient journeys. Ideal candidates have Grade 12 plus Office Administration credentials, strong Microsoft Office skills, and the ability to work in a fast-paced team

Qualifications

• Some post-secondary education.
• Grade 12 education minimum and supplemented by a certificate or diploma in Office Administration from a recognized program, or equivalent experience.
• Knowledge of Medical Terminology.
• Recent experience in a medical or surgical setting, pre-admission clinic, referral management, or related field, focused on surgical specialties.
• Attention to detail and accuracy to ensure that all information is relayed is understood.
• Proficiency in typing at least 50 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills to communicate with healthcare professionals and patients clearly, positively, concisely, respectfully, and accurately.
• Ability to work in a high-stress environment with shifting priorities and deadlines.
• Physical demands: sitting for extended periods and repetitive motions.
• Ability to manage confidential information in compliance with privacy legislation.
• Demonstrated ability to work independently and in a multidisciplinary team.
• Comfort with virtual environments and remote collaboration tools as applicable by zone.

Responsibilities

• Receive and process referrals from start to finish, ensuring timely distribution to the appropriate specialists.
• Enter and verify data accurately in central referral systems.
• Communicate effectively with providers and patients by telephone and other channels.
• Support patient journey from referral to specialist consultation.
• Maintain standard workflows to promote best practices and improve processing times.
• Contribute to process and quality improvement initiatives at program, department, and zone levels.

Skills

Typing 50 wpm

Microsoft Office

Communication skills

Time management

Organization

Education

Grade 12 education

Office Administration certificate/diploma

Tools

Alberta Netcare

Connect Care

Rightfax

Genesys

Remote collaboration tools

Job description

We are looking for a skilled and dedicated individual to join the Primary Care Alberta (PCA) provincial central referral intake program. Reporting to the Manager, the Administrative Support IV position plays a vital role in ensuring the efficient processing of patient referrals. You will work closely with referring providers, specialists, and Medical Office Assistants (MOAs) to manage referrals from the moment they are received in the central access office until they are forwarded to the appropriate specialist for consultation. As an Administrative Support IV, you will collaborate with a team of Registered Nurses (RNs) and other administrative staff to clerically process referrals, handle data entry, and assist in supporting the patient's journey from referral to specialist consultation. Your responsibilities will include receiving referrals, collecting and entering data accurately, ensuring the timely distribution of referrals to specialists for a consultation appointment and communicating effectively with providers and patients through telephone. Additionally, you will play a key role in maintaining standard workflows that promote best practices, improve processing times, and ensure timely referral distribution.Communication with all providers will be key to ensuring an efficient flow of referrals. You will also contribute to process and quality improvement initiatives at the program, department, and zone levels. This position offers an exciting dynamic team while making a meaningful impact on the patient care process. By applying to this posting, you agree, if selected, you will become an employee of Primary Care Alberta.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Referral Management, FAST
• Primary Location: Southport Tower
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 09-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Referral Management, FAST
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 09-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Grade 12 education minimum and supplemented by a certificate or diploma in Office Administration from a recognized program, or equivalent experience. Knowledge of Medical Terminology. Recent experience, within the last 5 years, in a medical or surgical setting, pre-admission clinic, referral management, or related field, focused on surgical specialties. Attention to detail and accuracy to ensure that all information is relayed is understood. A minimum typing speed of 50 words per minute. Proficiency in Microsoft Office Suite. Outstanding communication and interpersonal skills to communicate and collaborate clearly, positively, concisely, respectfully, and accurately with healthcare professionals and patients is crucial. Proven ability to work effectively in a high-stress environment, handling multiple challenges, frequent interruptions, changing workloads, and shifting priorities, all while meeting established deadlines. Physical demands of the job include sitting for extended periods and using repetitive motions. Ability to manage confidential information with discretion in compliance with privacy legislation (e.g., HIA). Demonstrated ability to work independently and collaboratively within a multidisciplinary team. Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced, high-volume environment. As applicable by zone (rural): Must be comfortable and confident working in a virtual environment and with remote collaboration tools.

Preferred Qualifications:

Experience with Alberta Netcare, Connect Care, Rightfax and Genesys is an asset. Recent experience in a central intake setting, and/or referral processing. Comfort using multiple software platforms simultaneously. Training in emotional intelligence or cultural competence for diverse patient interactions is an asset.

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