Administrative Support III

Primary Care Alberta; Calgary; On-site; CAD 35,000 - 43,000; Full time

Job summary

Primary Care Alberta is seeking an Administrative Support III to join the Sexual and Reproductive Health team at Sheldon M Chumir Health Centre in Calgary. The role is the first point of contact for clients seeking services, supporting appointment scheduling, registration, and patient flow in a high-volume clinic.

With experience in medical settings, you will manage communications, coordinate visits with multiple health care professionals, and adapt to busy, changing workloads while upholding

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant Certificate, Unit Clerk course, or equivalent training and experience.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Communicate information to patients, physicians and nurses.
• Monitor workqueues and in-basket messages; answer calls and relay messages.

Skills

Communication skills

Attention to detail

Typing 40 wpm

Critical thinking

Multi-tasking

Interpersonal skills

Education

Grade 12 or equivalent

Medical Office Assistant Certificate

Unit Clerk course

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Administrative Support III will have the opportunity to bring their lived experience and understanding of working with people disproportionately impacted by health disparities. Working with a diverse team, they will support a clinic providing comprehensive sexual health & reproductive counselling and clinical services to youth, adults, people needing low-cost contraception or specialty services such as HIV Pre-Exposure Prophylaxis (PrEP), and people facing barriers to accessing care in the community.SRH Clinics provide birth control information & supplies, STI testing & treatment, pregnancy testing and options support (parenting, adoption, abortion), medical care after sexual assault, Gardasil vaccinations, and counselling on healthy relationships & sexual decision-making.This role is the first point of contact for clients seeking services and supports the effective functioning of the clinic. With indirect and/or off-site supervision, the Administrative Support III provides clerical and organizational support. The position often works autonomously and requires extensive knowledge of the PCA organization, site locations, clientele and services offered.Responsibilities may include greeting patients; scheduling & registration (schegistration); communicating information to patients, physicians and nurses; monitoring workqueues and in-basket messages; answering calls and relaying messages; prioritizing workload; inventory control and stocking supplies; rooming patients and preparing rooms for procedures; specimen packaging; and resolving client access, staffing or scheduling issues. The role requires flexibility, managing changing workloads and stressful situations, clear communication with clients, staff and external providers, and identifying opportunities to improve clinic operations.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Sexual and Reproductive Health
• Primary Location: Sheldon M Chumir Health Centre
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 29-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 08-NOV-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Sexual and Reproductive Health
• Primary Location: Sheldon M Chumir Health Centre
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 29-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 08-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant Certificate, Unit Clerk course, or equivalent training and experience.2 years of clerical experience in a medical or outpatient clinic setting, or equivalent, in the past 5 years.Attention to detail to ensure accurate data-entry.Must have excellent communication skills as there is a high degree of interaction with patients and health care disciplines.Computer and technology proficiency with programs such as Microsoft Outlook, Word and Excel, fax equipment, photocopier, network printing and multi-line telephones.Typing speed of 40 words per minute.Recent hospital and/or clinic experience in a role that coordinates clinic visits and scheduling with a variety of health care professionals.Critical thinking and ability to demonstrate flexibility within an environment of constant interruptions and changing work demands.Ability to handle periods of intense activity and multi-task throughout high volume clinics, including moving throughout clinic up to a distance of ~ 2 km per shift.Ability to sustain periods of stationary activity.

Preferred Qualifications:

Connect Care training & experience, including front-desk, advanced schegistrar & Willow Inventory courses.SRH Clinic experience.Experience/lived experience creating safer spaces for all sexual orientations, gender identities & expressions, people of colour, Indigenous people, people with disabilities & newcomers.References supporting strong time management, efficiency, prioritization & accountability.

Create and manage profiles for future opportunities.

Calgary Zone PCA, Calgary, Sheldon M Chumir Health Centre