Administrative Support III

Alberta Health Services; Wainwright; On-site; CAD 27,000 - 33,000; Part time

Job summary

Health Shared Services within Alberta Health Services seeks an Administrative Support III to join the Registration team at the Wainwright Health Centre. You will obtain and input patient demographic and financial information, supporting accurate record linkage and billing processes.

You will apply privacy standards, verify eligibility, and prepare labels and wristbands while guiding patients on accommodation options. Strong typing, English proficiency, and shift flexibility are essential.

Qualifications

• Completion of Grade 12 or equivalent is required.
• Medical Terminology certificate required and testing done prior to interview.
• Accurate typing speed of 40 wpm required, and testing done prior to interview.
• Strong computer skills are required.
• Demonstrated proficiency in the English language, both written and oral.
• Employs effective communication skills with patients and multiple disciplines.
• Ability to work independently with minimal supervision.
• Able to work all shifts as operationally required.
• Physical ability to push/pull patients in wheelchairs and assist with belongings up to 20 lbs.

Responsibilities

• Obtain and input accurate demographic and financial information for patients.
• Apply Positive Patient Identification to ensure correct record linkage and safe patient care.
• Verify patient eligibility for provincial healthcare coverage.
• Review Financial Agreement Forms for patients without valid coverage.
• Prepare identification labels and wristbands, and verify name and birth date.
• Inform patients about accommodation options and request processes.
• Adhere to Provincial Registration Standards and privacy legislation.

Skills

Typing 40 wpm

Communication skills

Customer service

Computer literacy

Independent work

Shift flexibility

Education

Grade 12 or equivalent

Medical Terminology certificate

Job description

Your Opportunity

At Health Shared Services our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Performs other related duties as assigned by the Supervisor.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Registration

Primary Location: Wainwright Health Centre

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.50

Posting End Date: 31-AUG-2026

Temporary Employee Class: Temp P/T Benefits

Date Available: 14-SEP-2026

Temporary End Date: 15-JUN-2027

Hours per Shift: 5.75, 7.75

Length of Shift in weeks: 8

Shifts per cycle: 26

Shift Pattern: Days, Evenings, Weekends

Days Off: As Per Rotation

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Medical Terminology certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills are required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.