Administrative Support III

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services' Stollery Children’s Hospital Ambulatory division seeks an Administrative Support III to coordinate pediatric scheduling, referrals and tests. You are the first contact for families, ensuring privacy and accuracy in all appointments.

You will follow written procedures, adapt to changing priorities, and support physicians and the ambulatory team in a fast-paced environment, with strong attention to detail and excellent communication.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant certificate training with minimum 2 years experience in a complex healthcare environment with academic physicians.
• Proficiency in Microsoft Office Suite.
• Training in Connect Care, eCLINICIAN, RightFax Telehealth.
• Understanding of FOIP and Health Information Act.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to think critically and solve complex issues.
• Attention to detail and confidentiality in patient records.

Responsibilities

• Coordinate pediatric scheduling, referrals and tests for ambulatory clinics.
• Serve as first contact for families and maintain patient privacy and accuracy.
• Follow comprehensive written procedures and adapt to changing priorities.
• Support physicians and the Pediatric Clinical Services team in a fast-paced environment.

Skills

Interpersonal communication

Verbal communication

Written communication

Critical thinking

Problem solving

Attention to detail

Confidentiality

Self-sufficiency

Education

Grade 12 or equivalent

Medical Office Assistant certificate

Tools

Microsoft Office Suite

Connect Care

eCLINICIAN

RightFax Telehealth

Job description

Your Opportunity:

The Pediatric Clinical Services Scheduler position performs a wide range of clinical and clerical activities that contribute to the Stollery Children’s Hospital Ambulatory clinical scheduling operations. The highest level of reliable services will be provided by this position while keeping patient privacy and security confidential at all times. As part of the Pediatric Clinical Services Team, the position is responsible for clinical appointment scheduling as well as coordination of incoming referrals and clinical tests for physicians participating in the Pediatrics program. Demands of this position are extensive due to the volume of work and the variety of tasks performed. The Pediatric Clinical Services Scheduler, as the first point of contact for patients’ families, communicates directly with families to coordinate their clinical scheduling needs. The position follows and consistently applies comprehensive written procedures, hence needs to adapt quickly to changing priorities to meet the demands posed by ongoing operational changes within The Stollery Children’s Hospital Ambulatory clinics. The position is a frontline AUPE – GSS union position and reports to the Team Lead of Pediatric Clinical Services within the Pediatric Clinical Services. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III Union: AUPE GSS Unit and Program: Pediatric Clinical Services Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 04-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 21-SEP-2026 Temporary End Date: 17-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:Completion of Grade 12 or equivalent.

Additional Required Qualifications:Medical Office Assistant certificate training with Minimum 2 years progressively responsible experience working in a complex healthcare environment with academic physicians required. Proof of successful formal training and/or advanced proficiency in Microsoft Office Suite. Training in position-related software: Connect Care, eCLINICIAN, RightFax Telehealth. Understanding of how FOIP and the Health Information Act apply to this role. Excellent interpersonal and communication skills, both written and verbal. Able to think critically with demonstrated ability in problem-solving complex issues. Exceptional attention to detail with the ability to interpret client needs, identify discrepancies, assess requirements and identify solutions to non-standard requests. Ability to employ self-sufficiency to work in areas of ambiguity and seek assistance as required. Intermediate experience working with electronic medical records with a proven ability to manage patient records with confidentiality and accuracy.

Preferred Qualifications:Current or recent experience working in a complex scheduling healthcare environment with academic physicians.