Administrative Support III

Alberta Health Services; Sundre; On-site; CAD 35,000 - 43,000; Full time

Job summary

Health Shared Services is seeking an Administrative Support III to support patient registration at Myron Thompson Health Centre. You will obtain and input demographic and financial information, verify eligibility, and ensure privacy compliance while upholding data integrity and patient safety.

The role requires Medical Terminology certification, 40 wpm typing, strong computer skills, and excellent English communication.

Qualifications

• Grade 12 or equivalent is required.
• Medical Terminology certificate required; typing 40 wpm; testing before interview.
• Strong computer skills and proficiency in English (written and spoken).
• Excellent communication and customer service skills with patients and staff.
• Ability to work independently, handle pressure, and meet deadlines.
• Willingness to work all shifts as operationally required.
• Physical ability to assist patients in wheelchairs and handle belongings.

Responsibilities

• Obtain and input demographic and financial information for patients.
• Apply Positive Patient Identification during registration and ensure accurate record linkage.
• Verify patient eligibility for healthcare coverage.
• Prepare labels and wristbands; verify name and DOB before applying wristbands.
• Maintain privacy and comply with Health Information Act and related policies.
• Perform related duties to support patient records security and integrity.

Skills

Medical Terminology

Typing 40 wpm

English proficiency

Customer service

Communication skills

Work under pressure

Independent work

Shift flexibility

Physical ability

Education

Grade 12 or equivalent

MOA/Unit Clerk/Admitting Clerk (preferred)

Tools

Computer skills

Job description

Your Opportunity:

At Health Shared Services our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Position is responsible for performing activities which directly support the security, maintenance and integrity of the patient record. Performs other related duties as assigned by the Supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Myron Thompson Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 02-SEP-2026 Employee Class: Regular Full Time Date Available: 01-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 20 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills are required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications:

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.