Administrative Support III

Alberta Health Services; Oyen; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Oyen (Big Country Hospital) seeks an Administrative Support III to perform patient interviews, registration, and reception duties. You will manage admissions, verify IDs, handle billing tasks, and support staff and students while ensuring a patient-centered experience.

Requires Grade 12, proficiency in Outlook/Word/Excel, medical terminology, and strong communication. Casual/Relief, days, AUPE GSS union, posting end 2026-11-03.

Qualifications

• Completion of Grade 12 or equivalent.
• Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required, proficiency test. Keyboarding skills required, proficiency test.
• Knowledge of legislation regarding access, privacy and disclosure of patient information required.
• Confident to work independently and in a team environment with excellent communication skills.
• Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts.

Responsibilities

• Interviews patients/public and provides registration services.
• Process admission and registration of inpatients and outpatients.
• Operate switchboard, reception, wayfinding and monitor code phones as required.
• Handle financial functions for hospital billing and deposits.
• Maintain professional image and provide compassionate service.

Skills

Attention to detail

Communication skills

Teamwork

Prioritization

Calm under pressure

Education

Grade 12

MOA course (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reporting to the Supervisor, Registration Switchboard and Patient Information (RSPI), the Administrative Support III performs a variety of administrative duties related to interviewing patients/public and providing accurate and timely registration services for the hospital. Main duties include processing admission and registration of inpatients and outpatients, verify and validating patient identification, collection of financial responsibilities and orientation to staff and students. Responsibilities will also include reception services, operating the switchboard, directing calls, wayfinding, monitoring code phones as required in the site, financial functions for hospital billing, and supplies, daily reconciliations, deposits, patient safekeeping, & where applicable assisting residents with trust accounts.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration, Switchboard, Patient Registration
• Primary Location: Oyen - Big Country Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 03-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 13-NOV-2026
• Hours per Shift: 6.5
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required, proficiency test. Keyboarding skills required, proficiency test. Knowledge of legislation regarding access, privacy and disclosure of patient information required. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts.

Preferred Qualifications:

Completion of MOA course or equivalent, previous experience working in a Medical Office setting, switchboard experience, Connect Care Patient Access experience, Netcare and Person Directory.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.