Administrative Support III

Alberta Health Services; Fairview; On-site; CAD 35,000 - 43,000; Part time

Benefits offered by this job

Remote retention allowance up to CAD 3

Health Shared Services

Job summary

Alberta Health Services seeks an Administrative Support III to support Health Information Management/Patient Access at Fairview Health Complex. You will handle patient registration, switchboard, and health record duties, ensuring accurate demographics and documentation in Connect Care.

Responsibilities include verifying insurance, processing payments, and providing reception and wayfinding support. A criminal record check is required; shift patterns may vary.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Responsibilities

• Register patients and perform switchboard, finance, and health record duties.
• Retrieve and scan records into the Electronic Clinical Information System.
• Verify patient demographics and insurance/financial information.
• Provide reception, wayfinding, and patient identification wristbands.
• Respond to access requests and maintain security and privacy.
• Perform clerical duties to support the registration process.

Skills

English fluency

Typing 40 wpm

Medical terminology

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Grade 12

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique lifetime identifiers for non-residents of Alberta and other clerical duties to support the registration process.Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site.Provides information to internal and external care providers on request.Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management/Patient Access
• Primary Location: Fairview Health Complex
• Multi-Site: Not Applicable
• FTE: 0.71
• Posting End Date: 10-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 20-NOV-2026
• Temporary End Date: 20-MAY-2027
• Length of Shift in weeks: 6
• Shifts per cycle: 24
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management/Patient Access
• Primary Location: Fairview Health Complex
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.71
• Posting End Date: 10-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 20-NOV-2026
• Temporary End Date: 20-MAY-2027
• Hours per Shift: 7, 6.5, 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 24
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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