Administrative Support III

Alberta Health Services; Okotoks; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Okotoks is seeking an Administrative Support III to support Health Information Records Management. The role involves interviewing patients or family members to verify identity, collecting demographic and financial information, and entering data into Connect Care to ensure accurate record linkage for safe patient care.

The position requires excellent customer service, ability to work in a fast-paced environment, and proficiency with MS Office.

Qualifications

• Completion of Grade 12 or equivalent.
• One year Registration experience in an acute care facility within the last two years.
• Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Ability to communicate effectively in English; verbal and written.

Responsibilities

• Interview patients and/or family to positively identify patients and obtain demographic information.
• Enter patient information into Connect Care with accuracy to support patient care.
• Collect hospital fees for uninsured services and manage POS cash handling.
• Answer telephone/switchboard and assist with wayfinding.
• Train and mentor new employees as required.

Skills

Medical Terminology

MS Office

Typing 40 wpm

English communication

Customer service

Education

Grade 12 or equivalent

Medical Office Assistant

Unit Clerk

Post-secondary education relevant

Tools

Connect Care

Netcare/Person Directory

Client Registry

Job description

Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI) at the Okotoks Health & Wellness Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration & Records Management Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Okotoks
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 09-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-NOV-2026
• Temporary End Date: 30-JUN-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Okotoks
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 09-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-NOV-2026
• Temporary End Date: 30-JUN-2027
• Hours per Shift: 6.75
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written.

Preferred Qualifications:

One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.