Administrative Support III

Alberta Health Services; Red Deer; Sur place; CAD 35 000 - 43 000; Temps partiel

Résumé du poste

Alberta Health Services is seeking an Administrative Support III for the Switchboard at Red Deer Regional Hospital. The role supports telecommunication tasks, emergency activations, and on-call scheduling with strong privacy compliance.

The position requires Grade 12, Medical Terminology certification, 40 wpm typing, and at least 6 months of switchboard experience. Shifts include days, evenings, weekends in a busy hospital environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate (testing completed prior to interview).
• Minimum typing speed of 40 wpm (testing completed prior to interview).
• Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook).
• Minimum six (6) months of recent switchboard experience or equivalent.
• Proficient in English, both written and oral.

Responsabilités

• Answer all incoming calls and transfer to appropriate person or department.
• Monitor fire panels and respond to audible alarms.
• Disseminate emergent information via overhead paging and alphanumerical messaging systems.
• Assist with on-call schedules using ROCA and MS Office applications.
• Adhere to privacy legislation and health information security policies.

Connaissances

Typing 40 wpm

MS Office proficiency

Strong English communication

Ability to work independently

Ability to handle traumatic situations

Formation

Grade 12 / High School Diploma

Medical Terminology certificate

Outils

Microsoft Office

Description du poste

Working under the general supervision and guidance of the Supervisor, this position is responsible for providing telecommunication services within the facility and supporting emergency activations. The successful candidate will be required to: Answer all incoming calls in alignment with CLEAR Values. Accurately transfer calls to appropriate person or department. Utilize the overhead paging and alphanumerical messaging systems to disseminate emergent information. Monitor fire panels and respond to audible alarms. Answer emergency lines and announce Emergency Response Code activations as identified and in accordance with Provincial Regulations. Support updates to on-call schedules utilizing multiple applications like ROCA and MS Office Suite for both clinical and administrative services. Adhere to all applicable privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and perform all duties in accordance with Provincial policies, procedures, legislation, and regulations. Consistently follow Health Shared Services Information Privacy and Information Security policies. Demonstrate excellent communication skills, promoting and adhering to exemplary customer service practices in all interactions. Utilize strong critical thinking skills and adapt to changing priorities in a high-volume work environment. Perform other related duties as assigned. CLEAR Values– our values guide what we do as individuals and professionals every day. CARING. LEARNING. EXCELLENCE ACCOUNTABILITY. RESPECT.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard
• Primary Location: Red Deer Regional Hospital
• Multi-Site: Not Applicable
• FTE: 0.53
• Posting End Date: 10-NOV-2026
• Employee Class: Regular Part Time
• Date Available: 30-NOV-2026
• Length of Shift in weeks: 4
• Shifts per cycle: 12
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.53
• Posting End Date: 10-NOV-2026
• Employee Class: Regular Part Time
• Date Available: 30-NOV-2026
• Hours per Shift: 5.5, 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 12
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

High School Diploma or recognized equivalent required. Medical Terminology - certificate required (testing completed prior to interview) Minimum typing speed of 40 wpm required (testing completed prior to interview) Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required. Demonstrated proficiency in the English language, both written and oral required. Excellent communication skills, including the ability to manage difficult and/or traumatic situations effectively. Ability to function in a dynamic, high-pressure environment, and adapt to changing priorities and meet deadlines. Ability to work independently or alone with minimal supervision in isolated environments. Able to work all shifts as operationally required. Physical Requirements. Frequent bending, reaching, and twisting above and below workstations. Bimanual dexterity required. Occasional lifting/pulling of 10–15 lbs. Prolonged exposure to computer screens. Must be able to use stairs (no elevator or ramp access to the department). Ability to walk long distances within the facility, including to alternate or emergency locations. This position is sedentary in nature and requires the ability to sit for extended periods of time. Ability to perform duties with accuracy in a loud environment.

Preferred Qualifications:

Recent experience in a hospital environment is preferred. Recent customer service experience preferred. MOA/Unit Clerk certification is preferred.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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