Administrative Support III

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III for the UAH Virtual Observation Hub in Edmonton. The role involves remote monitoring of patients via video, coordinating with nursing staff, and maintaining detailed electronic records.

The position is part time with a 0.50 FTE and requires adherence to safety and quality protocols. Responsibilities include equipment checks, delivering supplies to units, and providing in-scope leadership to telemonitoring attendants.

Qualifications

• Completion of Grade 12 or equivalent.
• Prior virtual monitoring experience.
• Ability to monitor multiple patients simultaneously.
• Prolonged sitting and ability to walk/push equipment for extended periods.

Responsibilities

• Monitor a live video feed to ensure patient safety and respond to potential harm.
• Communicate clearly with patients and nursing staff using 2-way audio.
• Create accurate and detailed records in the electronic health record.
• Perform equipment safety checks and basic troubleshooting.
• Deliver equipment to multiple units as needed.
• Provide in-scope leadership to telemonitoring attendants when applicable.

Skills

Virtual monitoring

Attention to detail

Teamwork

English literacy

Basic computer skills

Smartphone operation

Adaptability

Education

Grade 12 or equivalent

Tools

Keyboard/mouse

Smartphone device

Job description

The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. The virtual attendant is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. Delivering equipment to multiple units is also a responsibility of this role.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: UAH Virtual Observation Hub
• Primary Location: U of A Hospital
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 11-OCT-2026
• Temporary End Date: 28-FEB-2027
• Length of Shift in weeks: 4
• Shifts per cycle: 7
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: UAH Virtual Observation Hub
• Primary Location: U of A Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 11-OCT-2026
• Temporary End Date: 28-FEB-2027
• Hours per Shift: 11.25
• Length of Shift in weeks: 4
• Shifts per cycle: 7
• Shift Pattern: Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

You must attach an updated resume with your application to ensure your skills and qualifications are considered ** Prior experience as a virtual monitoring attendant. Experience monitoring multiple patients simultaneously. Prolonged sitting. Ability to continuously walk, pushing equipment for a minimum of two hours per shift. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Basic computer knowledge and ability to continually use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities. In addition to monitoring patients, your role as a working leader includes providing in-scope leadership to telemonitoring attendants.

Preferred Qualifications:

Prior experience as a virtual monitoring attendant. Prior experience in a healthcare setting. Recent customer service experience.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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Edmonton Zone, Edmonton, U of A Hospital

Edmonton Zone, Edmonton, U of A Hospital

Edmonton Zone, Edmonton, U of A Hospital