Administrative Support III

Recovery Alberta; Innisfail; On-site; CAD 35,000 - 43,000; Full time

Job summary

Recovery Alberta invites you to join our Innisfail Health Centre as Administrative Support III. You will provide essential administrative support to staff and physicians at the clinic, schedule clients, manage mail, data entry, and health records processing, including release of information.

You will greet clients, support telehealth, and maintain confidentiality in accordance with Alberta statutes and organizational policy.

Qualifications

• Completion of Grade 12 or equivalent.
• Minimum of 5 years' experience in Addictions and Mental Health required.
• Proficient with and have advanced skill and knowledge in the Microsoft Office Suite; experienced with recording minutes.
• Strong communication and interpersonal skills, tact and good judgment to deal effectively with the public.
• Team player with excellent organizational and time management skills and ability to handle confidential material.

Responsibilities

• Scheduling clients and site/administrative support meeting agendas and minutes.
• Incoming and outgoing mail management; data entry and document processing.
• Health records management including release of information and processing health information requests.
• Reception duties for clients/visitors and telehealth support; frontend oversight.
• Maintain confidentiality and adhere to Recovery Alberta policies and legislation.

Skills

Advanced Microsoft Office

Minutes taking

Communication skills

Time management

Confidentiality

Team player

Education

Grade 12 or equivalent

Office Administration Diploma (preferred)

Tools

Microsoft Office Suite

Connect Care

Job description

Reporting to the Manager or Designate for Rural West Recovery Alberta, you will provide administrative support to the Recovery Alberta staff as well as physicians at the Innisfail Recovery Alberta Clinic. In this role, your duties will include scheduling clients, site and administrative support meeting agendas and minutes, incoming and outgoing mail management, data entry, and potential for timekeeping duties. Computer processing, creating, saving and organizing is required of all types of documents while meeting taxonomy requirements. Health records management, including duties related to the release of information and health information request processing. Receiving clients and visitors for scheduled appointments in the clinic and/or telehealth virtual appointment support, overseeing frontend reception and other related duties as outlined below. Works collaboratively with all programs and services, maintains positive, professional, cooperative relationships with internal and external programs, services, and clients. Is accountable for maintaining confidentiality of information as per Recovery Alberta: Mental Health and Addiction Services (Recovery Alberta), the Acts and Legislation within the Province of Alberta, and policy and procedures of the organization.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: RA Clinic
• Primary Location: Innisfail Health Centre
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 09-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: RA Clinic
• Primary Location: Innisfail Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 09-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Minimum of 5 years' experience in Addictions and Mental Health required. The successful candidate must be proficient with and have advanced skill and knowledge in the Microsoft Office Suite; as well as being experienced with recording minutes. This position requires strong communication and interpersonal skills, tact and good judgment to deal effectively with the public. You are a team player with excellent organizational and time management skills with the ability to handle confidential material and demonstrate the strong organizational skills necessary to work in a busy office environment. You possess the willingness and ability to adapt to new situations and the ability to learn specialized software applications. An excellent attendance record, reliability and personal suitability must be demonstrated through your employment references. Knowledge of Connect Care would be of significant benefit.

Preferred Qualifications:

Community Addiction and Mental Health experience would be an asset. Office Administration education: Diploma preferred.

Create and manage profiles for future opportunities.