Administrative Support IV

Recovery Alberta; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

University of Alberta Hospital seeks an Administrative Support IV to assist the Gender Program within outpatient psychiatry. The role focuses on complex administrative duties, registration, scheduling, and multi-source communications to support clinicians and care teams.

The position requires strong communication, judgment, discretion, and collaboration skills, with at least 3 years in ambulatory settings and experience in Connect Care/Netcare environments.

Qualifications

• Some post-secondary education.
• Strong communication, judgment, discretion, and collaboration skills are required.
• Minimum 3 years working in an ambulatory setting in the last 5 years.
• Experience managing referral work queues in Connect Care.
• Proficiency with Connect Care, Netcare, Outlook, Excel and time reporting codes.

Responsibilities

• Greet clients and answer calls in a warm, engaging manner.
• Complete registration and check-in tasks in Connect Care.
• Schedule clinic appointments and manage referrals and follow-up queues.
• Handle correspondence from multiple sources (MyChart, referrals, email, fax, phone).

Skills

Communication

Judgment

Discretion

Collaboration

Ambulatory setting experience

Education

Post-secondary education

Certificate or Diploma in Office Administration

Tools

Connect Care

Netcare

Outlook

Excel

e-People

Job description

The Gender Program is seeking a permanent 0.6 FTE Admin IV position to support clinical operations to the multi-disciplinary team providing gender affirming care; Family Medicine Specialist physicians, Psychiatrists, Nurse and Dietician. Working closely with the other administrative position on the team, you will be responsible for greeting clients and answering calls in a warm engaging manner, completing registration and check-in tasks in Connect Care, scheduling clinic appointments, managing referral/follow up work queues and correspondence from a variety of sources (Connect Care MyChart, referral pools within Connect Care, program email, staff via pools, fax and phone inquiries).This position works out of the University of Alberta outpatient psychiatry area, scheduled Monday to Friday.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Gender Program
• Primary Location: University of Alberta Hospital
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 02-NOV-2026
• Employee Class: Regular Part Time
• Date Available: 09-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Gender Program
• Primary Location: University of Alberta Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 02-NOV-2026
• Employee Class: Regular Part Time
• Date Available: 09-NOV-2026
• Hours per Shift: 4.65
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Strong communication, judgment, discretion, and collaboration skills are required.Minimum 3 years working in an ambulatory setting in the last 5 yearsExperience managing referral work queues in Connect Care.Proficiency with the following IT systems: Connect Care and Netcare, Outlook, Excel, e-People and time reporting codes.

Preferred Qualifications:

Certificate or Diploma in Office Administration preferred.

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